Ava Perez · avamperez7@gmail.com · Gorgias #234522215
closed
Opened
9 Aug 2026, 02:23
Closed
11 Aug 2026, 08:31
Assignee
Pearl - Returns Team
returnsreturns_tier 2trianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-08-09 02:23:22· email/email
Hello Triangl Team!
I wanted to reach out and start by saying I love your swimsuits! Sadly, the
metal clasp on the back of my swimsuit snapped off while i was trying to
put it on. Is there anything that can be done about it? I will send photos
of my order history and swimsuit. Thank you!
AGENT2026-08-11 08:31:28· email/helpdesk
Dear Ava,
We're so sorry to hear that the metal clasp snapped while you were putting on the swimsuit, especially since you love our swimsuits. We completely understand how disappointing that must be.
For us to assess your request, please send us a new email using the email address you used upon purchase.
We look forward to hearing from you.
Kindest,
Pearl
Replies are sent through Open Doors, so they stay on the customer record.