Hi,
I placed an order for the DARA - SCARLETT SPOT Triangle Bikini Top,
SCARLETT SPOT Bikini Bottom on July 22 [*order **#2395013NA*] and received
a notification that my order was delivered on July 28, however, it was
nowhere to be found in my apartment building. I have talked to the leasing
agents and have looked in every possible package room. I am really upset I
never received my bikini. Is there anything you can do or I can do on my
end to receive it? Thank you!
AGENT2026-08-07 11:17:05· email/helpdesk
Dear Caroline,
We understand the urgency of resolving this matter and are committed to helping you find a resolution.
The tracking for Order #2395013NA shows your parcel as delivered on Tuesday, 7/28/2026 at 10:26 am and signed for by "J.Jason”. I've also attached the FedEx proof of delivery for your reference.
We kindly suggest checking with your housemates and neighbours in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door.
If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html.
To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html
You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=534900674932&trkqual=2461246000~534900674932~FX&manageDelivery=disputeDelivery
If you have any further questions or concerns about your order, please don’t hesitate to reach out, and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently.
Kindest,
Jesselle X
Replies are sent through Open Doors, so they stay on the customer record.