madison rouse ยท madirouse95@gmail.com ยท Gorgias #234320489
closed
Opened
7 Aug 2026, 09:52
Closed
7 Aug 2026, 10:09
Assignee
Jesselle - Orders
Order
2402468
orderstrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-08-07 09:52:08ยท email/email
Hi team,
I hate to be that person but can this please be pushed to the front of
queue on Monday! I didn't realise you shipped from Hong Kong and leaving
for a trip from Aus on Friday 14th! ๐ญ
Would be forever grateful!!
AGENT2026-08-07 10:09:39ยท email/helpdesk
Dear Madison,
Thank you for your recent purchase.
We know how eager you are to get this order ASAP and we want nothing but the same!
As much as we'd love to, we do not have expedited shipping as we only have one shipping service in Canada at the moment and all orders are delivered via DHL Express.
Please note that our standard order processing timeframe is 1-2 business days while shipping thereafter takes between 3 to 5 business days. Although we are using the fastest shipping service, and delivery might be earlier than expected, we still want to set your expectations following our full delivery timeframe of 5 business days after dispatch (weekends, holidays, and customs clearance delays not included).
With that said, I'm afraid we cannot guarantee your desired delivery date and although we cannot guarantee anything at this time, we will do our best to accommodate your request. Please know that we have added a note requesting to have your order processed and shipped out ASAP.
A separate email will be sent to you with your tracking information once your order is shipped. Be sure to check your Spam or Junk mail folders.
Your patience is highly appreciated and we hope you receive your order the soonest!
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Jesselle X
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