> What is your refund and exchange policy?
We’re happy to offer returns and exchanges within 14 days of receiving your order.
To be accepted, items need to be in their original condition with the returns tag and hygiene seal still attached. Please note, we can’t take back items that have been worn, washed, or altered.
If your return meets these conditions, you’ll receive a full refund for the item price (excluding original shipping fees and any duties/taxes).
✨ Ready to start? You can easily initiate your return through our Return Portal
Still have questions? I’m here to help!
> Yes
Sure! What else can I help you with?
> I have already started a return
AI_AGENT2026-08-11 02:58:09· chat/api
Hi, welcome to TRIANGL! I can help with that, but first please log in so we can check your return details and order status.
AI_AGENT2026-08-11 02:58:33· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-08-11 02:58:56· chat/api
I can see your most recent order is within the 14-day return window. If you have already started the return, once it is approved you will receive an email with your RA number and full return instructions, including the correct return address.
Returns are usually processed within 1 to 2 business days after they reach the warehouse, and refunds can take an extra 3 to 5 business days to appear on your original payment method. If you have not submitted it yet, you can do that here:
Replies are sent through Open Doors, so they stay on the customer record.