CUSTOMER2026-08-03 22:49:01· chat/gorgias_chat
I made an exchange and have not received tracking info
AI_AGENT2026-08-03 22:49:12· chat/api
Hi, welcome to TRIANGL! I can help with that, but we need you to log in first so we can look up your exchange and check the status.
AI_AGENT2026-08-03 22:49:37· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-08-03 22:49:59· chat/api
Hi, welcome to TRIANGL! I’m sorry you have not received your exchange tracking yet. Once an exchange is received at our warehouse, processing typically takes 1 to 2 business days, and delivery of the replacement usually takes 3 to 5 business days depending on location.
Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You’re welcome to leave a contact email for follow-up if you’d like. Expected wait time is 1 minute.
AGENT2026-08-03 22:50:36· chat/helpdesk
Hi! I’m Anna, and I’ll be helping you from here.
CUSTOMER2026-08-03 22:50:42· chat/gorgias_chat
Hi!
AGENT2026-08-03 22:50:44· chat/helpdesk
I'm sorry to hear you haven't received a response yet.
AGENT2026-08-03 22:50:50· chat/helpdesk
May I have the order number, please?
CUSTOMER2026-08-03 22:51:11· chat/gorgias_chat
63F84F2957223
AGENT2026-08-03 22:51:39· chat/helpdesk
Thank you.
AGENT2026-08-03 22:52:01· chat/helpdesk
May I also have the order number, please?
CUSTOMER2026-08-03 22:53:10· chat/gorgias_chat
That’s the order number that I have
AGENT2026-08-03 22:54:05· chat/helpdesk
Sorry for the confusion. That's the RA number. Hold on, please.
AGENT2026-08-03 22:54:35· chat/helpdesk
Upon checking, your exchange request has been processed on 7/30.
AGENT2026-08-03 22:54:48· chat/helpdesk
The new order #2398962NA.
CUSTOMER2026-08-03 22:55:00· chat/gorgias_chat
Thank you! Has it been shipped yet?
AGENT2026-08-03 22:55:13· chat/helpdesk
The approval email was sent on Thursday. Can you check your spam/junk folder for the return instructions.
CUSTOMER2026-08-03 22:55:37· chat/gorgias_chat
I got the email and completed the return
AGENT2026-08-03 22:55:47· chat/helpdesk
Yes, it has. It was actually delivered on August 3.
CUSTOMER2026-08-03 22:55:57· chat/gorgias_chat
I want just wondering when the bathing suit I exchanged for will get to my house
AGENT2026-08-03 22:55:59· chat/helpdesk
You can track it here: https://www.fedex.com/fedextrack/?trknbr=534900705475&trkqual=2461253000~534900705475~FX
CUSTOMER2026-08-03 22:56:36· chat/gorgias_chat
Thank you!
AGENT2026-08-03 22:57:04· chat/helpdesk
You’re welcome! Can I help you with anything else?
CUSTOMER2026-08-03 22:57:17· chat/gorgias_chat
That is all for today!
AGENT2026-08-03 22:57:26· chat/helpdesk
Feel free to let us know if you need anything else. Thanks and have a great day! x