Dear Team,
I ordered the wrong size.
I need the top in S++ and the bottom in S.
Can you please change that?
Thank you for your help and look forward to your Feedback.
AGENT2026-08-03 22:49:25· email/helpdesk
Dear Natalie,
Thank you for confirming your details!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2401120NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Katrina x
Replies are sent through Open Doors, so they stay on the customer record.