CUSTOMER2026-08-06 01:44:29· email/email
Hi there,
Recently I bought a bikini with the order number
2392801NA. It was delivered at times I wasn't home to sign for it and even though I signed online it was never delivered. The package was brought back to a FedEx for pickup and no address was sent to me. No call was given. Now it says my package is headed back to the sender. I would like a refund on this. I was given no spot of pickup. Thank you
AGENT2026-08-06 03:39:20· email/helpdesk
Dear Jackie,
Thank you for your recent purchase.
We are sorry to confirm that your parcel is being returned to our warehouse after multiple failed delivery attempts. The return tracking number is 875353986826.
We understand how disappointing it is when you’ve been waiting for your order. While our standard policy is to refund the item value less a USD 20 administration fee per order, we’d be happy to reprocess this order for you at no additional cost!
Shall we send it to the same address or to an alternative address where someone available can receive the parcel? If you would like to update the shipping details, kindly provide them using the format below:
RECIPIENT'S NAME:
COMPANY/BUSINESS NAME (if applicable):
STREET line 1 (House/Street # or name, Bldg, etc):
STREET line 2 (Apt/Unit #, or Floor, etc/ if applicable):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery.
Please note that we are only able to reprocess a returned order once. If the reprocessed shipment is also returned to us, or if you choose not to proceed with the reprocessing and move forward with a refund, we'll issue a refund for the item value, less a USD 20 administration fee, while the original shipping fee remains non-refundable.
We truly appreciate your patience and understanding throughout this process, and we’ll do our best to make the redelivery experience much smoother for you.
We await your reply!
Kindest,
Katrina x
CUSTOMER2026-08-06 10:00:08· email/email
That would be great if you could send it with no signature required!
The address is
60 Egan terrace
Dedham
Massachusetts
Thanks!
AGENT2026-08-06 11:34:03· email/helpdesk
Dear Jackie,
Thank you for confirming your details!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2402093NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 2-3 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
Once tracking becomes active, we'll submit a request to the courier on your behalf to deliver the parcel without requiring a signature. Kindly note that approval of this request and the final delivery handling will still be subject to the courier's local policies and the driver’s discretion.
If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Anna x