Marly Ludwig · marlyludwig@gmail.com · Gorgias #233900457
closed
Opened
5 Aug 2026, 03:07
Closed
5 Aug 2026, 04:19
Assignee
Unassigned
Order
2393614
customer caregentrianglchannel-email
No Open Doors contact is linked to this ticket.
CUSTOMER2026-08-05 03:07:23· email/email
Hi!
I recently bought the mala bikini in the sangria color and I love it. I think I made the mistake of ordering the bottoms in a size too small and I didn't realize that until I wore it once and realized I do not have enough coverage(yikes!). While I understand your return policy says you cannot return a bikini after it has been worn, I am wondering if I would be able to purchase the bikini bottoms from the mala sangria set individually. I just feel too uncomfortable wearing bottoms that are too small for me. I ordered the xxs and realized later I should have ordered the xs, this is fully my mistake. I know you would have to make an exception as this bikini comes in a two piece set, but as a customer I would be so appreciative if I could buy the correct size bottoms individually. I do not have the money to buy the same bikini twice. Please let me know, I would be so so appreciative if it can be made possible!
Thanks,
Marly
AGENT2026-08-05 04:19:10· email/helpdesk
Hi Marly,
Thank you for reaching out.
I’m sorry to hear that the fit of your bikini bottoms wasn’t quite right. I completely understand how important comfort and coverage are.
At this time, our bikinis are only sold as full sets, and we’re unable to offer the bottoms separately. We truly appreciate your understanding.
Please feel free to let us know if you have any other questions or concerns. We're always here to help! Wishing you a wonderful day.
Kindest,
Mavi xx
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