Re: Order #2364427NA - in relation to Ticket #233821733"

initial contact 8/4/2026 in https://triangl.gorgias.com/app/ticket/233821733 Julie Economos Tuesday Hi there. My daughter wore this bathing suit one time and here is what it looks like . Please help Order 2364427NA

Hi Lindy! Thank you for emailing us, happy to check on your concern. Can you please share the following details: Was the item washed using hot or cold water or was there any detergent or soap used? Was the item machine washed? How was the item dried? Was the item used in a hot tub? Was any tanning oil, sunscreen, or lotion applied before or during wear? From there, we will assess how we can assist you further. Kindest, Joanna

2364427NA

Hi Lindy, Thank you so much for sharing this! At TRIANGL, we take great pride in the quality of our products. Every item undergoes intensive quality control and care before it’s sent out, so what you've described sounds like an isolated case. That said, we completely understand your disappointment, and we truly want to make things right for you. While our usual policy only allows for replacements within 14 days of delivery, the last thing we want is for you to be left with an unusable item. As a gesture of goodwill, we’d love to offer a one-time exception and send out a replacement! Please confirm if you would like us to ship the new MALA - JAVE - Top / S :: Bottom / S / Tie-side / Cheeky. A few things to keep in mind: Since this is a one-time exception, the replacement will not be eligible for further exchange, replacement, or refund requests in the future. The replacement will be shipped to the original address used at the time of purchase (unless you’d like it sent elsewhere—just let us know!). We look forward to your response! Kindest, Nikka

OTE NON-CX FA EX: 2364427NA NMALJAVTOPS 36 / NMALJAVABOTS 21

Dear Lindy, Thank you for getting back to us. I have filed a request to have your new MALA - JAVE - Top / S :: Bottom / S / Tie-side / Cheeky shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. Note: as we are making an exception, the exchange items can no longer be approved for another exchange or refund. In regards to the damaged item, no need to send this back. Your RA number for the replacement is: 2364427NAEX PS: We suggest to pretreat the bathing suit. Before wearing a new swimsuit for the first time, treat it in a mixture of water and vinegar to seal in the colors, shower before swimming, rinse the bathing suit in cold water, gently wash the suit by hand, thoroughly rinse the swimsuit and let your suit drip-dry. It will help reduce the risk of discoloration. Also, don’t worry about the vinegar giving off a lasting odor; the smell will not be there after the wash. Also, please make sure the fabric is dry and free from moist when stored. Kindest, Joanna

OTE NON-CX FAULTY EX #2364427NA 2364427NAEX PROCESSED: Aug 11, 2026 New Order: 2403928NA