Re: Return

#2391442NA Hi Returns, approval ff up, please. Thank you. xx "I’ve been trying to send emails to return the items I bought that didn't work out, but no one is replying so that I can send them back within the deadline. I would prefer a refund; I can take my time looking at other models and make another purchase soon." Related ticket: https://triangl.gorgias.com/app/ticket/233889946

Dear Heloisa, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Please note that our system responds to inquiries in the order they are received, and sending multiple emails places the request back into the queue, which may cause a slight delay. We truly appreciate your patience and understanding. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MAIA - ALINA Pink Crochet Scoop Bikini Top S++ / Bottom M Standard Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2391442NARF ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Jetz

2391442NA / 2391442NARF APPROVED 8/5/2026

RT https://triangl.gorgias.com/app/ticket/233889946 reported stained bag. REG RF no send back of faulty bag