One more thing I'm still trying to figure out what my return code is
because obviously I went through the whole process of returning it for my
first order, but I don't think they ever gave me a return code
CUSTOMER2026-08-03 13:48:56· email/email
And I know it's been more than 14 days from my last return code so thank
you so much for being patient with me while we figure this whole thing out
and I will have it shipped off today after I get that code
AGENT2026-08-04 08:10:00· email/helpdesk
Dear Juliette,
Thank you for getting back to us.
We understand your concern regarding your Return Authorisation (RA) code, and we're happy to clarify this for you.
Upon checking our records, your return request was approved on July 15, and your Return Authorisation (RA) code is FBEE9C2935301. For your reference, we've also attached a screenshot of the approval confirmation.
To keep your return request active, we ask that you send the original item(s) back to us within the next 48 hours. If the return is not sent within this timeframe, your return request may no longer be valid.
Once you've posted the parcel, please reply to this email with a copy of your return postage receipt showing the tracking number and shipping carrier used. This will allow us to monitor your return and process it as soon as it arrives at our warehouse.
Thank you for your cooperation. If you have any questions, please let us know—we're happy to help.
Kindest,
Reena
AGENT2026-08-04 08:10:03· email/helpdeskINTERNAL
2352113NA / FBEE9C2935301
Approved 7/15/26
-approved clicked aug 4, 48 hours to send back
Replies are sent through Open Doors, so they stay on the customer record.