Re: Order #2382436NA

Dear Celina, We are reaching out regarding your Return Request #5D72662957089. We are eager to assist but unfortunately, the BOBBI - CHERRY ZEBRA SPLASH Short M you have selected is out of stock. We would like to offer 2 options; select an alternative style currently available on the website or return for a refund. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse Look forward to your confirmation. Kindest, Joanna

Pending Approval: #2382436NA 5D72662957089 / OOS

Dear Celina, Thanks for reaching out! Unfortunately, the Bobbi - Cherry Zebra Splash Short will not be restocked, as this style is no longer being replenished. We'd be happy to help you choose a different style instead, or arrange a refund—whichever you prefer. Please let us know how you'd like to proceed, and we'll be happy to assist. Kindest, Gelou

Hi Celina, Thank you for getting in touch. We sincerely apologise for our delayed response and appreciate your patience and understanding. Please note that when multiple messages are sent within the same email thread, your ticket is moved to the back of the queue, which may result in a longer response time. We have confirmed and approved your exchange request. We understand that you wish to keep the BOBBI - CHERRY ZEBRA SPLASH Short. As your exchange request did not specify your preferred bottom style (Standard or Tie-side), we compared it with your original order and have selected the Standard style for your exchange. If you would prefer the Tie-side style instead, please let us know before you ship your return. This will allow us to update your exchange request before we process your exchange once your returned items have been received at our warehouse. Returning: MIMA - SILVER SPARKLE Crop Bikini Top S / Bottom L / Minimal / Cheeky (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: MAIA - AZURE SPARKLE Crop Bikini Top M / Bottom M / Standard / Normal (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 5D72662957089 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Crystel

#2382436NA / 5D72662957089 MAIAZU2TOPXS - 57 / STAAZU2ABOTM - 30 keeping the shorts

Hi Celina, Thank you for sending that through. To ensure we are processing your exchange correctly, since you did not specify the MAIA - AZURE SPARKLE bottom style you need, may we please confirm if you'd like it in Tie-Side or Standard? We will proceed in processing your request upon confirmation Kindest, Dy xx

FOR PROCESSING / 2382436NA / 5D72662957089 TN: 9405530109355428066395 / In Transit SD: 8/1/26

Dear Celina, Thanks for sending this through! We're pleased to inform you that your exchange has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Dy

2382436NA / 5D72662957089 NEW ORDER #2402052NA EX PROCESSED 8/6/2026

Dear Celina, Thank you for your messages. We're truly sorry for our mistake, and we sincerely apologize for the frustration this has caused. We understand how upsetting it must be to have your requested size recorded incorrectly, when it was clearly stated that you needed a Medium top. We're very sorry for the oversight. We're pleased to inform you that your new exchange has been processed. A new Order Confirmation has been sent, and the tracking number will be provided within the next 1-2 business days. Thank you for your patience and for giving us the opportunity to make this right. If you need any further assistance, feel free to reach out—we’re happy to help. Wishing you a wonderful day! Kindest, Elaine xx

EX 2382436NA / 5D72662957089 EX PROCESSED 8/6/2026 new ORDER# 2402133NA cancelled Order# 2402052NA

8/6/2026 #2382436NA 5D72662957089 CELINA DE SILVA MIMSILTOPS 1 USPS4209457823079405530109355428066395 353183 8/7/2026 8/6/2026 #2382436NA 5D72662957089 CELINA DE SILVA MINSILFBBOTL 1 USPS4209457823079405530109355428066395 353184 8/7/2026 2382436NA / 5D72662957089