Re: Exchange size unavailable order #2393986NA

Dear Montanna, Thank you for reaching out to us. We're so glad to hear that you love your ELLI - HUBE shorts! We're sorry to hear that the fit wasn't quite right around the waist. We'd love to assist with your exchange. However, the ELLI - HUBE Green Terry Towelling Short in size XXS is currently out of stock, and at this time we do not have an estimated restock date. To help you further, we can offer the following option: You may place a new order today to secure an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-30 2. Order the new shorts/skirt/bikini/sizes that you require (in full set/shorts/skirt, etc) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2393986NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx

pending approval 2393986NA dod July 28, 2026 ELLHUBBOTXXS 0 / NO REP

Dear Montanna, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange that is out of stock and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Pearl

Hi Montanna, Thank you for getting back to us and for letting us know. We’re glad you’ve found a solution that works for you! Just a note: please be advised that we won’t be able to accept any return or exchange requests for items that have been altered or modified. We’ll go ahead and close this ticket for now. If you need any further assistance in the future, please feel free to get in touch with us anytime. Kindest, Reena

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