Re: Conversation with Corey Huggins

Thanks for your message! Please hold on for a moment while I transfer the chat. It sounds like there was an error with your shipping address, and I want to make sure our team reviews what went wrong on the order side. A live agent will be with you shortly to help you with this. Before they join, please leave your email address here so we can contact you if needed. Expected waiting time for a response in chat is 1 min.

Hi there! I’m Janis, and I’ll be helping you from here.

Sorry to know about the error on your order. I will endorse this concern to our Orders Team to further assist you. May I know your order number and email address as well as the correct shipping address, please?

Thank you. Your concern has been forwarded to our Orders Team, and you should hear back within today.

Would there be anything else I can assist you with?

You're most welcome! Please feel free to chat with us again if you need more help. Thanks and enjoy the rest of your day! xx

Hi Orders, Update shipping address cx - Hello there was an error on my shipping address Can you please make an adjustment with the tracking number Can you please update my shipping address on an order with fedex 2387258NA 2922 S Dinwiddie St, Arlington VA 22206 Corey.m.huggins@gmail.com Thanks.

Dear Corey, Thank you for getting back to us. We’ll forward your information to our fulfillment provider so the courier can update the delivery details. Please keep your phone nearby in case the courier contacts you to arrange delivery of your order. If you have any other questions about your order, feel free to reach out and we’ll be happy to assist. For follow-ups, please include all of your questions in one email so we can address them efficiently. Kindest, Bernadette

Please monitor until delivered. #2387258NA | 532552763736 Per CX: Can you please update my shipping address on an order with fedex 2387258NA 2922 S Dinwiddie St, Arlington VA 22206 Corey.m.huggins@gmail.com Request #SFC40388430 created.

#2387258NA | 532552763736 Delivered Wednesday, 22/07/2026 at 11:58 Signed for by: H.Huggins

Dear Corey, Thanks for sharing your feedback. I'm sorry to hear you've had difficulty getting an update on your exchange. We sincerely apologize for the delay if you haven't received a response yet. Our Returns Team is currently experiencing a high volume of inquiries, but please rest assured they're working hard to respond to everyone as quickly as possible. I'll be happy to forward your message to them so they can review your exchange and get back to you as soon as they can. Thank you for your patience and understanding. You should receive a reply from the Returns Team soon. Kindest, Trish

Dear RT, Re: #2387258NA / Request # B026F92960158 Exchange status query Pls assist. Thanks! x

Dear Corey, Your concern has been forwarded to us. Thank you for getting in touch. We apologize for any inconvenience caused, and delay in getting back to you. We're glad to assist. We'd love to help you with the exchange, but unfortunately, the COOKIE bottom : L / Standard / Normal is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected and new shipping address or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-30 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order # 2387258NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Thanks again. We hope to hear from you soon. Kindest, Elaine xx

CLARIF , 2387258NA / B026F92960158 STACOOABOTL 15 / AOOS

Hi Corey, Thank you for getting back to us — we’re sorry to hear your order didn’t meet your expectations. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: MICA - COOKIE L Top & XXS / Standard / Cheeky Bottom (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: B026F92960158 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Reena

2387258NA / B026F92960158

RT https://triangl.gorgias.com/app/views/1073535/233890114