Re: Your request # 86328E2961064: Pending Approval

Dear Vera, Thank you for reaching out. We have sent an email to the email address used in purchasing (anndecanio@yahoo.com) last July 19 and we are waiting for the reply. For reference, here is the email we have sent: We are eager to assist but unfortunately, the VINCA - MENDE XL Top & L / Standard / Normal Bottom you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-29 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2385139NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Joanna

RT https://triangl.gorgias.com/app/ticket/231402550 Pending approval: 2385139NA / 86328E2961064 / AOOS VINMEN2TOPXL 8 / STAMEN2ABOTL 4

Dear Vera, Thank you for your message. We hope you're enjoying your vacation! Since the VINCA - MENDE XL Top & L / Standard / Normal Bottom you have selected is still almost out of stock, and since this is a gift, we recommend selecting a different style at the same price as your original order. Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed your exchange. We look forward to hearing from you. Kindest, Pearl

Pending approval: 2385139NA / 86328E2961064 / AOOS / gift

Dear Vera, Thank you for getting back to us! Sadly, the VINCA - BANC BLUE TRIANGLE BIKINI SET - TOP L you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. We look forward to your confirmation. Kindest, Geelah

2385139NA / 86328E2961064 / AOOS / gift / VINBAN2TOPL 27

Dear Vera, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding order #2385139NA and wanted to please remind you that we’re awaiting your response to proceed further. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Reena

Hi Vera, Thank you for your message and for following up with us. We sincerely apologize for the delay in our response, and we truly appreciate your patience and understanding. Please be advised that the style you need is currently available but running low in stock. To help secure the item for your exchange, we kindly advise you to send the items to our warehouse within the next 24 hours. Once you have shipped the return, please provide us with a copy or screenshot of your postage receipt so we can process your exchange as soon as possible. We’re pleased to confirm your exchange request, and we have approved the following items: Returning: VINCA - MENDE Top M AND Bottom M / Standard / Normal (Send back the full set, please include your bag/pouch in original plastic packaging.) Exchanging For: VINCA - BANC Blue Top L Bottom L / Tie-side / Cheeky (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 86328E2961064 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

W/ SA assistance ; 24 hours POP ; GIFT EX 2385139NA 86328E2961064 VINBAN2TOPL 15 TIEBAN2BBOTL 16 VINCA - BANC BLUE ; ETA Aug-24-2026

Hi Vera, Just a quick follow-up to note that we do not provide return shipping labels. The shipping cost incurred when returning item(s) to Triangl, whether for an exchange or refund, is not covered or reimbursed by us. You will need to arrange the return shipment yourself through your preferred postal service or courier. We recommend using your local post office or regular postal service rather than commercial couriers such as FedEx or DHL, as these options can be significantly more expensive. Please also avoid express shipping and make sure to keep your postage receipt for your records. We look forward to receiving a copy or screenshot of your postage receipt within the next 24 hours. Kindest, Denise xx

Hi Vera, Thank you for your messages and for sending us your proof of return. Please be advised that the shipping costs incurred when returning item(s) to Triangl for either an exchange or refund are not covered or reimbursed by us. For returns or exchanges, you will only need to cover the shipping cost of sending the item(s) back to us. If it is an exchange, we will cover the shipping cost of sending the new size to you. May we kindly ask you to provide us with the tracking number(s)? Unfortunately, we were unable to locate the tracking details on the receipt you provided. We look forward to hearing from you in your next email. Kindest, Denise xx

Dear Vera, Thanks for sending this through! We're pleased to inform you that your exchange (VINCA - BANC Blue Triangle Bikini Top L and Bottom L / Tie-side / Cheeky) has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. Note: - Your items will be sent to the original shipping address provided upon purchase. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Denise xx

2385139NA 86328E2961064 PROCESSED EX / NEW ORDER 2404575NA SD 8/12/2026 TN 1ZHE79520337215996