Hi,
It says my bikini was delivered on the 21st of July at 1:30pm. I was home all day and there was no ring and nothing left at the door I was checking multiple times throughout the day as I knew it was scheduled to be delivered.
Could you please look into this asap?
AGENT2026-07-28 03:13:47· email/helpdesk
Dear Ellen,
Thank you for your email.
We understand the urgency of resolving this matter and are committed to helping you find a resolution.
The tracking for Order #2389832NA shows your parcel as delivered on Tuesday, 7/21/2026 at 1:18 pm and signed for by X.Ellen.
https://www.fedex.com/fedextrack/?trknbr=532552785454&trkqual=2461238000~532552785454~FX
We kindly suggest checking with your housemates, neighbours, building management, or concierge in case they accepted the parcel on your behalf. It may also be worth looking around the vicinity of your home in case the courier left the package in a safe spot near your door.
If the parcel does not turn up, please contact your local FedEx office directly. You can find their contact information here: https://www.fedex.com/en-us/customer-support.html
To file a claim for a lost or stolen parcel, you may use this link: https://www.fedex.com/en-us/customer-support/claims.html
You can also report a missing package directly through the tracking page: https://www.fedex.com/fedextrack/?trknbr=532552785454&trkqual=2461238000~532552785454~FX
If you have any further questions or concerns about your order, please don’t hesitate to reach out and we’ll be glad to assist. For follow-ups, kindly include all of your questions in one email so we can address them efficiently.
Kindest,
Bernadette
CUSTOMER2026-08-05 21:08:02· email/email
Hi Bernadette,
I have checked with everyone in the building along with my surrounding neighbours it is no where to be found. This is very upsetting as I had ordered this bikini for a special birthday trip I was heading on. I will contact fedex directly but I would also greatly appreciate if you could further assist me in resolving this issue.
AGENT2026-08-05 22:33:58· email/helpdesk
Dear Ellen,
Thank you for reaching out back to us! This is Katrina stepping in for Bernadette.
We completely understand how disappointing this must be, especially since you ordered the bikini for a special birthday trip.
Before we proceed with submitting an investigation request with FedEx, could you please review the attached Proof of Delivery (POD)? There is also a photo available on the tracking page showing the delivery location.
https://www.fedex.com/fedextrack/?trknbr=532552785454
After reviewing it, please let us know if you recognize the location, delivery information, or the signature. If you do not recognize it, we'll be happy to move forward with requesting a formal investigation with FedEx on your behalf.
We appreciate your patience and we'll do our best to help resolve this as quickly as possible.
If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently.
Kindest,
Katrina x
Replies are sent through Open Doors, so they stay on the customer record.