11,964 tickets1-100

Conversation with Customer #539242507

Unknown · Gorgias #232999912

closed
Opened
29 Jul 2026, 19:39
Closed
29 Jul 2026, 19:52
Assignee
Ai Agent Bot
trianglai_answeredai_closeai_next_genai_processingai_snoozesender-anonymouschannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-29 19:39:13· chat/gorgias_chat
    What is your return policy
  2. AI_AGENT2026-07-29 19:39:26· chat/api
    Hi, welcome to TRIANGL! Our standard return window is 14 days from delivery. For refunds, the full set must be returned in original condition with the hygiene seal and return tag still attached. We do not offer store credit, and return shipping is the customer's responsibility, so we recommend using tracked shipping and keeping the tracking number. Once your return request is approved, you will receive the full return instructions by email, including the correct return address. Returns are usually processed within 1 to 2 business days of receipt, and refunds can take an extra 3 to 5 business days to appear on the original payment method. You can submit a return here: [https://triangl.com/a/returns](https://triangl.com/a/returns)
Replies are sent through Open Doors, so they stay on the customer record.