Hi, welcome to TRIANGL! Our standard return window is 14 days from delivery.
For refunds, the full set must be returned in original condition with the hygiene seal and return tag still attached. We do not offer store credit, and return shipping is the customer's responsibility, so we recommend using tracked shipping and keeping the tracking number. Once your return request is approved, you will receive the full return instructions by email, including the correct return address. Returns are usually processed within 1 to 2 business days of receipt, and refunds can take an extra 3 to 5 business days to appear on the original payment method.
You can submit a return here: [https://triangl.com/a/returns](https://triangl.com/a/returns)
Replies are sent through Open Doors, so they stay on the customer record.