CUSTOMER2026-07-02 02:05:33· chat/gorgias_chat
Can I cancel an order I just made?
AI_AGENT2026-07-02 02:05:49· chat/api
Hi, welcome to TRIANGL!
Could you please provide the reason for wanting to cancel your order? Once you do, a team member will review your request and get back to you about the possibility of cancellation.
CUSTOMER2026-07-02 02:06:13· chat/gorgias_chat
I just found out someone bought it for me already
AI_AGENT2026-07-02 02:06:32· chat/api
Thanks for sharing your reason. I'm connecting you with the team who can review and assist with your cancellation request. A team member will be with you shortly to check the possibility of canceling your order.
AGENT2026-07-02 02:07:27· chat/helpdesk
Hi!
CUSTOMER2026-07-02 02:07:34· chat/gorgias_chat
Hello!
AGENT2026-07-02 02:07:39· chat/helpdesk
You're now connected to a live agent. I'm Jenina, and I’ll be assisting you from here on!
CUSTOMER2026-07-02 02:07:46· chat/gorgias_chat
Ok great
CUSTOMER2026-07-02 02:08:09· chat/gorgias_chat
I placed an order about 10 minutes ago and I just wanted to see if I could cancel if
AGENT2026-07-02 02:08:27· chat/helpdesk
Sorry to know that you wish to cancel your order.
AGENT2026-07-02 02:08:46· chat/helpdesk
May I have your order number and email address, please?
CUSTOMER2026-07-02 02:09:18· chat/gorgias_chat
2380317NA
CUSTOMER2026-07-02 02:09:26· chat/gorgias_chat
Emineaux@gmail.com
AGENT2026-07-02 02:10:11· chat/helpdesk
Noted.
AGENT2026-07-02 02:10:28· chat/helpdesk
I will escalate your request to our Orders Team for further assistance.
CUSTOMER2026-07-02 02:10:38· chat/gorgias_chat
Ok thanks
AGENT2026-07-02 02:10:42· chat/helpdesk
Please wait up to 24 hours for their confirmation email, and be sure to check your Spam/Junk folder as well, so you don't miss their update.
CUSTOMER2026-07-02 02:10:53· chat/gorgias_chat
Ok thank you
AGENT2026-07-02 02:11:17· chat/helpdesk
You're welcome!️ Is there anything else I might be able to help you with today?
AGENT2026-07-02 02:13:02· chat/helpdesk
Just checking if you're still there?
AGENT2026-07-02 02:16:13· chat/helpdesk
Seems like you are all set! Please send us a message again if you have questions! Have a lovely day! Xx
AGENT2026-07-02 02:16:57· chat/helpdeskINTERNAL
For your assistance, Orders Team! Thank you very much! x
Can I cancel an order I just made? I just found out someone bought it for me already
2380317NA
Emineaux@gmail.com
added to sheet
AGENT2026-07-02 02:59:34· email/helpdesk
Dear Eliza,
Thank you for your recent purchase.
We understand you wish to cancel your Order #2380317NA.
The request has been passed to our shipper, and once approved we’ll proceed with the cancellation and issue a full refund.
You should see the funds back in your account within 3–7 business days, depending on your card provider.
You’ll also receive a Refund Notification email once your refund has been processed. Please note that processing times vary by credit card company.
If you have any other questions or concerns about your order, please reach out to us anytime and we’ll be happy to assist.
For follow-ups, we kindly ask that you include all of your questions in one email so we can address them efficiently.
Kindest,
Bernadette