Dear Michelle,
Hope this email finds you well.
We have received your Exchange Request for Order #2373533NA.
As you reported the item to be faulty (broken clasp), can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request.
We look forward to hearing from you.
Kindest,
Reena
AGENT2026-07-06 08:17:05· email/helpdeskINTERNAL
2373533NA / 9476A32950919
Issue: Broken Clasp
CUSTOMER2026-07-06 16:18:51· email/email
Good Afternoon,
Please see attached.
CUSTOMER2026-07-08 17:42:16· email/email
Good Afternoon,
Can you please provide an update on my return request? Thank you.
AGENT2026-07-12 05:21:11· email/helpdesk
Dear Michelle,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
I have filed a request to have your new MICA - TIRAMISU Top M shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days.
In regards to the damaged item, no need to send this back.
Your RA number for the replacement is: 9476A32950919
Kindest,
Joanna
AGENT2026-07-12 05:21:22· email/helpdeskINTERNAL
NON-CX FAULTY EX #2373533NA 9476A32950919
PROCESSED: July 12, 2026
New Order: 2387987NA
Replies are sent through Open Doors, so they stay on the customer record.