Re: New customer message on 1 July 2026 at 19:35

Dear Pamela, Thank you for your email. I hope you're having a lovely day as well. I completely understand your concern, especially as the original estimated delivery date has already passed. I've checked the latest tracking for your order #2376725NA, and it appears that your parcel is currently on hold while it undergoes clearance processing. Unfortunately, the tracking does not provide any further details about the reason for the delay or an updated estimated delivery date at this stage. I'd be more than happy to follow this up with the courier on your behalf to see if they can provide any additional information or an updated delivery estimate. As soon as I receive a response, I'll be in touch with an update. Please expect another email from us soon. Kindest, Anna x

If no update by July 03, pls FF up and make sure to check in with the CX too. Thanks! x #2376725NA | DHL 5511907730 July 1, 2026 10:57 AM (UTC +01:00) Shipment is on hold Delayed shipment For FF up Query sent to GE/DHL: https://globale-b2b.zendesk.com/hc/en-us/requests/5843725

Dear Pamela, Thank you for getting back to us. This is Katrina from Triangl's Orders team with an update about your concern. We completely understand how stressful it is to be waiting on this, and we’re really sorry you’ve had to go through this delay. As promised, we’ve reached out to DHL regarding your order. They’ve acknowledged our request and confirmed that the shipment is still within the estimated delivery timeframe, with an expected delivery date of Friday, July 03, 2026, by end of day. DHL is also investigating why the shipment is currently on hold and they have advised that they will provide an update soon. Please know we’ll continue to monitor this and follow up until it’s resolved for you. You can rest assured we’re working on this in the background and will update you as soon as we have a solution. Thank you so much for your patience while we get this sorted. If you have any other questions or concerns, please don’t hesitate to reach out and we’ll gladly assist. For follow-ups, it’s best to include all your questions in one email so we can address them as quickly and efficiently as possible. Kindest, Katrina x

Per GE via ordersteam Rackspace: Customer Services (Global-e Merchant Support) Jul 1, 2026, 16:27 GMT+3 Hi Anna, Thanks for reaching out. The delivery method selected for this order takes between 3 to 5 business days (from the date of dispatch). The order is still within the estimated delivery time. I checked the tracking, and the estimated delivery time is: Friday, July 03, 2026 By End of Day https://mydhl.express.dhl/gb/en/tracking.html#/results?id=5511907730 Kindly allow a few more days for this to be delivered. I will investigate why the order is on hold with DHL, and I will provide you with an initial update within up to 48 hours (or up to 72 hours if the weekend is included). Please do not hesitate to contact me should you require any additional assistance. Best regards, Andra.

Please continue to monitor by July 3 and update CX. https://globale-b2b.zendesk.com/hc/en-us/requests/5843725 Thank you. x

Dear Pamela, Thank you for your message. We completely understand why you'd like to collect your parcel before heading to the airport, and we'd be more than happy to look into whether this is possible. We've also received a further update from DHL confirming that your shipment is currently being held at the final delivery facility and is now scheduled for delivery today, July 2, according to their latest information. As your request is time-sensitive, we would also recommend contacting DHL Express UK directly, as they may be able to provide the quickest assistance and confirm whether collection from the Newcastle depot can be arranged before delivery. Please use your tracking number 5511907730 as a reference. You can reach them using the details below: Telephone (Private Individuals): 0344 248 0012 Contact page: DHL Express UK Contact Centre In the meantime, we'll also coordinate this request with DHL on your behalf and ask whether depot collection tomorrow morning is possible should the parcel not be delivered today. We'll let you know as soon as we receive a response from their team. Thank you again for your patience, and we'll do everything we can to assist you. Kindest, Anna x

Please monitor GE's response by July 3 and update CX. https://globale-b2b.zendesk.com/hc/en-us/requests/5843725 Thank you. x

Dear Pamela, You're most welcome! We are glad to be of help. :) If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently. Kindest, Anna xx

Hi Pamela, That’s wonderful news, thank you so much for the update! We’re so glad to hear that your bikini has arrived safely. On behalf of Katrina, Anna, and the rest of the Team, you are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X

#2376725NA / 5511907730 Delivered, Tracking Code: 5 5 1 1 9 0 7 7 3 0 Last Update: Thursday, July 2, 2026 at 12:51 PM (UTC +01:00), Newcastle upon Tyne - UK OR_Pending CLOSED Shiela (7.3.26)