CUSTOMER2026-07-22 15:09:28Ā· email/email
You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Nora
Lastname:
Biddle
Email:
biddlen13@icloud.com
Phone:
3025183856
Ordernumber:
don't have one
Body:
I have have various tops break this year and they are
only a year old, I was wondering if their is anything you could
do because I don't think bathing suits this expensive should have
the metal clasp rusting off in only a year.
Thank you, Nora Biddle
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AGENT2026-07-26 22:11:00Ā· email/helpdesk
Dear Nora,
Thank you for reaching out to us. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
I'm so sorry to hear about your experience with your bikinis. I completely understand how disappointing it must be to have the metal clasps rust and break. We certainly appreciate you bringing this to our attention.
To help us look into this for you, could you please send us the following order details:
Order Number
Full Name
Address (Shipping or Billing)
Email Address
Phone Number
Style Name and Sizes
We look forward to hearing from you and helping resolve this as quickly as possible.
Kindest,
Nikka
CUSTOMER2026-07-26 23:03:54Ā· email/email
Hi, I don't have an order number because these were past orders but my email is biddlen13@icloud.com, my address is 218 Mercury Rd, Newark DE 19711, the style is Maia, and it's the clip in the back of the top that keeps snapping off, and the sizes I get are S+, xs bottoms.
AGENT2026-07-29 03:28:20Ā· email/helpdesk
Hi Nora,
Thank you for those details.
As you reported the item/s to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess how we can further assist.
We look forward to hearing from you.
Kindest,
Joanna
AGENT2026-07-29 03:28:22Ā· email/helpdeskINTERNAL
2182682NA
CUSTOMER2026-07-29 16:08:56Ā· email/email
That is the part of the clasp that has broken off.
AGENT2026-08-01 04:36:37Ā· email/helpdesk
Hi Nora,
Thank you for the photos, and Iām so sorry to hear about your experience with your bikini. We completely understand how disappointing this must be. Our bikinis are designed to be long-lasting, and with the right care, the materials and colors should maintain their quality over time.
After reviewing your Orders, we see that the bikinis were purchased a while back (March 10, 2025 and July 23, 2025). Our returns policy normally covers 14 days from the order's delivery date. Unfortunately, as the return window has long expired, weāre unable to offer a return, exchange, or replacement at this time. I sincerely apologize for any inconvenience this may cause.
You can also review our Returns Policy here for more details:
https://triangl.com/a/returns
https://triangl.com/pages/frequently-asked-questions
Although this is the case, weāre happy to make an exception and offer you free shipping on your next purchase. You can use code FS2182682NAJS and it is valid for one use within the next three months.
We truly appreciate your continued trust in our brand and hope this helps in some way. If thereās anything else we can assist you with, please donāt hesitate to reach out.
Thank you for your understanding!
Kindest,
Joanna
AGENT2026-08-01 04:37:03Ā· email/helpdeskINTERNAL
2091578NA beyond 1 yr - DECLINED
2182682NA almost 1 yr, offline - DECLINED