Dear Justin,
We have received your Exchange Request #83A7FA2949328.
We are eager to assist but unfortunately, the style (MULBERRY Bottom S / Standard / Normal) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-26
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2364503NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Denise xx
Dear Justin,
I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your exchange request for Order #2364503NA and wanted to please remind you that we’re awaiting your response to proceed further.
Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you.
Thank you for your attention to this matter, and we look forward to hearing from you soon.
Kindest,
Geelah
CUSTOMER2026-07-10 12:13:34· email/email
Good morning,
Thank you for following through.
I appreciate you offering those two options. A you clarify If I would need to purchase a new set (top and bottom)?
Thank you
AGENT2026-07-14 08:43:38· email/helpdesk
Dear Justin,
Good morning, and thank you for your email.
Yes, that's correct. As our bikinis are sold as full sets, you would need to purchase a new bikini set (top and bottom) through our website.
Since our bikinis sell out quickly, the best way to secure your preferred items is to place a new order directly on our website (in a full set). To make this easier for you, we’d love to provide you with a unique free shipping code so we can waive the shipping fee for your new order. Once your original order is returned, we’ll be happy to process your refund promptly.
Free Shipping code: EXCHANGE-TRIANGL-28
If you would prefer not to place a new order, you're also welcome to choose an alternative style of the same price that is currently available on our website, and we'll be happy to check availability for you.
Please let us know if you have any further questions—we're happy to help.
Kind regards,
Ja
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