Re: ORDER #2370086NA

Dear Camdyn, We have received your Refund Request for Order #2370086NA. As you reported the item (VINCA - MATO Bottom S / Tie-side / Cheeky) to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request. We look forward to hearing from you. Kindest, Denise xx

T2 CLARIFICATION - 2370086NA 62BD4B2954183

Dear Camdyn, I hope this email finds you well. We’re reaching out to follow up on our previous email regarding your Refund Request for Order #2370086NA and wanted to please remind you that we’re awaiting your response to proceed further. As you reported the item (VINCA - MATO Bottom S / Tie-side / Cheeky) to be faulty, can you please send us at least 2 photos showing the problem area? From there we can assess and proceed with your request. Please be advised that if we don’t hear back from you within the next 48 hours, we will proceed with closing this ticket for the time being. However, please rest assured that you can still reach out to us at any time, and we’ll be more than happy to assist you. Thank you for your attention to this matter, and we look forward to hearing from you soon. Kindest, Joanna

Hi Camdyn, Thank you for your response. We completely understand your concern and appreciate you letting us know how you feel about the item. We also understand that you may not feel comfortable providing photos given the nature of the issue. Unfortunately, without photos, we’re unable to assess whether the item has a manufacturing fault. As such, we’re unable to confirm the request as a faulty claim. We would be happy to proceed with your request as a regular return in accordance with our standard returns policy. Your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: VINCA - MATO Red Triangle Bikini Top S / Bottom S / Tie-side / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 62BD4B2954183 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Crystel

REG #2370086NA / 62BD4B2954183 - cx does not want to send photos; treating as REG