Re: ORDER #2387379NA

Dear Grace, We have received your Exchange and Refund Request for Order #2387379NA. We have noted the refund request on CORA - DELLO set. We are sorry to hear the SOFI - COOKIE Halter Bikini Top wasn't right for you. To proceed with your request, please confirm the SOFI - COOKIE Halter Bikini Top size you wish to exchange for, and we will confirm availability. We will send instructions on how to return as well as your RA Code once we have the complete details of your exchange request. Kindest, Denise xx

pending approval 2387379NA 2ECFA42962163 clarify ex item ; w/ rf req

Hi Grace, Thanks for your patience, and we're sorry for the delay getting back to you. We can absolutely process your exchange ahead of receiving your return once you send us your proof of postage/return receipt. As soon as we receive this, we'll arrange your exchange for the SOFI Cookie top in size Medium as quickly as possible. If you'd like your exchange sent to a different shipping address due to your upcoming holiday, just let us know the new address and we'll be happy to update it before dispatch. We are confirming your exchange request and have approved the exchange for the following items: Returning: SOFI - COOKIE Halter Bikini Top S (Send back your Top Only, you can hang onto your bag/pouch and send back the top in its original plastic packaging.) Exchanging For: SOFI - COOKIE Halter Bikini Top M (Your new parcel will be sent to the original shipping address provided upon purchase.) Return Authorization (RA) Number: 2ECFA42962163 Also, your return has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: CORA - DELLO Blue Crochet Halter Bikini Top S/ Bottom S / Tie-side / Cheeky (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 2ECFA42962163 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (For Australia & New Zealand customers): Australia TRIANGL RETURNS c/o ICAL International Customs and Logistics 21–23 Jets Court, Melbourne Airport, VIC 3045 Australia ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Lynn

RF & EX #2387379NA / 2ECFA42962163 / SOFCOOTOPM 163 - Process w/ POP, Need asap

Hi Grace, Thanks for sending this through! We're pleased to inform you that your exchange for SOFI - COOKIE Halter Bikini Top M has been processed, and a new Order Confirmation has been sent. The tracking number will be provided within the next 1-2 business days. We’ll keep an eye out for your parcel, and once it arrives at our warehouse, we’ll process your return as quickly as possible. You’ll receive a confirmation as soon as your refund has been completed. If you need any further assistance, feel free to reach out—we’re happy to help! Kindest, Lynn

EXCHANGE #2387379NA 2ECFA42962163 PROCESSED 7/25/26 NEW ORDER: 2396302NA & ON-HOLD: TRACKING UPDATE #2387379NA 2ECFA42962163 SD 7/25/26 R332646024438342006120902

2387379NA / 2ECFA42962163 7/29/2026 #2387379NA NA Grace Filen NCORDEL2TOPS 1 R332646024438342 35787 7/29/2026 7/29/2026 #2387379NA NA Grace Filen SOFCOOTOPS 1 R332646024438342 35788 7/29/2026 7/29/2026 #2387379NA NA Grace Filen NCORDEL2ABOTS 1 R332646024438342 35789 7/29/2026