Dear Olivia,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
Thank you for sending your postage receipt.
We will process your request once we receive it at our warehouse.
Feel free to check back with us anytime for further updates, or as soon as the tracking number shows delivered.
Kindest,
Pearl
AGENT2026-07-13 08:11:41路 email/helpdeskINTERNAL
#2361759NA 30D0C62947439
ON HOLD / POP SD: 7/10/2026
TN: 9400130109355383351519
CUSTOMER2026-07-18 15:06:08路 email/email
Hi Team!
Confirming it looks like my return order was delivered and received :)
Thank you!
AGENT2026-07-21 13:40:51路 email/helpdesk
Dear Olivia,
We're pleased to inform you that we鈥檝e received your returned items, and your refund is now being processed.
Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you鈥檒l receive a notification email once the process is complete.
If you need any further assistance, please don鈥檛 hesitate to reach out鈥攚e鈥檙e happy to help!
Wishing you a wonderful day!
Kindest,
Crystel