Re: Your Refund request # 9EF8232946935: Approved

Dear Aimée, Thank you for getting in touch. Upon checking, we have not yet received your return at our warehouse. Could you please send us a photo or screenshot of your postage receipt showing the tracking number? This will help us investigate and locate your return with our warehouse team. Once we receive this information, we'll be happy to look into it as quickly as possible and assist with processing your exchange. We look forward to hearing from you. Kindest, Gelou

RF 2362691NA / 9EF8232946935 | ASKING FOR POP

Dear Aimée, We're pleased to inform you that we’ve received your returned items, and your refund is now being processed. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Joanna

7/13/2026 N/A N/A AIMEE SANCHEZ N/A 1 FEDEX9632001960205779103900874244791160 (352)895-1108- 44 MONTGOMERY ST, 4200, SAN FRANCISCO CA 94014- COOKIE SOFI TOP XL 347123 7/14/2026 7/13/2026 N/A N/A AIMEE SANCHEZ N/A 1 FEDEX9632001960205779103900874244791160 COOKIE BOT XL 347124 7/14/2026 7/13/2026 N/A N/A AIMEE SANCHEZ N/A 1 FEDEX9632001960205779103900874244791160 CELESTE COOKIE XL 347125 7/14/2026