Re: Your TRIANGL order is on the way!

Dear Jessa, Thank you for your recent purchase! I'm sorry to hear about your experience with the delivery attempts. I understand how frustrating it must be, especially if you were home each time. For our customers’ protection, our courier is instructed not to leave parcels unattended. We also require deliveries to be signed for. While FedEx may sometimes leave parcels in a secure location, depending on local guidelines, we generally don’t recommend this option to minimize the risk of lost packages. That said, we can certainly submit a request to FedEx on your behalf to allow delivery without a signature. Please note that approval is subject to FedEx’s local policies, and if the parcel is left without a signature, TRIANGL and FedEx are unable to take responsibility should it be lost or stolen. If you’re comfortable proceeding with this request, please let us know where you would prefer the parcel to be left should FedEx approve the release (for example: front door, porch, reception, etc.), and I’ll be happy to arrange this with FedEx on your behalf. Kindest, Trish

Dear Jessa, Trish here from Triangl's Orders team. We have an update concerning your Triangl purchase. I'm sorry for the confusion. Upon further checking, unfortunately, due to multiple failed delivery attempts made by FedEx, your parcel has been returned to us instead. Under our standard policy, once a returned parcel is received back at our warehouse, we process a refund for the item value, less a USD 20 administration fee. However, we'd really love the opportunity to turn this experience around for you. Instead of processing a refund, we'd be more than happy to reprocess your order at no additional cost. Unfortunately, we have received many orders for the SALTE Crochet Bikini Bottom - L / Tie-Side / Cheeky. Sadly, this style will not be replenished. Alternatively, you can select 3 choices for replacement style sets within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. Would you also like us to ship it to the same address, or would you prefer an alternative address where someone will be available to receive and sign for the parcel? If you would like to update the shipping details, kindly provide them using the format below: RECIPIENT'S NAME: COMPANY/BUSINESS NAME (if applicable): STREET line 1 (House/Street # or name, Bldg, etc): STREET line 2 (Apt/Unit #, or Floor, etc / if applicable): CITY: STATE: COUNTRY: ZIP: PHONE: Additionally, if you would prefer delivery without a signature requirement, we can certainly submit that request to FedEx once the new tracking becomes active. Please note that approval and final delivery handling remain subject to FedEx’s local policies and the driver’s discretion. If approved, TRIANGL and FedEx will not be responsible should the parcel be lost or stolen after delivery. If you decide not to have the order reprocessed, please note that returned parcels received and processed by our warehouse are subject to a USD 20 administration fee, while the original shipping fee remains non-refundable. Please let us know how you'd like to proceed, and we'll be happy to assist. Kindest, Trish

#2361771NA | 529136047770 Return tracking number 469532730509 Delivered, Thursday, 02/07/2026 at 13:30 Reprocessing offered but original order is OOS/OFFLINE Style change suggested

Dear Jessa, Thank you for getting back to us. Thank you for patiently waiting for an update from us. We have received a report that the MALA - SALTE Crochet Balconette Bikini Set style will not be replenished. Upon checking, the medium sizes are also out of stock. We're sorry for the inconvenience this has caused. You can select 3 choices for replacement styles within the same price range from our website. We will check the availability and then get back to you so you can make the final choice for a replacement. | Product Name: | Top size: | Bottoms size: | Bottoms style: | Bottoms coverage: If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. We await your reply! Kindest, Katrina x

https://triangl.gorgias.com/app/ticket/229711157

Merged: https://triangl.gorgias.com/app/ticket/229485883 and https://triangl.gorgias.com/app/ticket/229711157 Thank you. x

Dear Jessa, Thank you for confirming your details! We’ve manually re-entered your order for the following items in our system to be re-processed: 1 x JARA - SUN SPRINKLE Polka Dot Balconette Bikini Top in XL 1 x SUN SPRINKLE Polka Dot Bikini Bottom in L / Standard / Cheeky Your new order number is #2384980NA. Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that. You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case. Please keep in mind that for security reasons, FedEx normally does not leave parcels unattended as deliveries require a signature upon receipt. This helps ensure your order arrives safely. As a reminder, please keep your phone nearby in case the courier needs to contact you to arrange the delivery of your order. If you won’t be available at the time of delivery, we recommend having someone you trust receive the parcel on your behalf. Alternatively, you may use the tracking site to digitally sign for the delivery as soon as the link becomes available. If you have any other questions about your order, please reach out to us anytime and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently. Kindest, Katrina x

Hi Jessa, On behalf of Katrina and Trish, you are more than welcome! We are glad to be of help. :) If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X