AGENT2026-07-09 12:02:35· email/helpdesk
Dear Jemima,
Thank you for your recent purchase!
We're reaching out regarding your order with an important update.
We've recently received confirmation from DHL that, following their investigation, your shipment has unfortunately been declared lost in transit. We're very sorry to share this news.
We know how excited you must be for your order and we're truly sorry this has happened. To make it up to you, we'd love to reprocess your order to have it shipped again to you at no additional cost.
If you are amenable, please confirm if we will be shipping your replacement order to the same address. If not, please fill in your details below:
NAME:
STREET ADDRESS (NAME & NUMBER):
CITY:
STATE:
COUNTRY:
ZIP:
PHONE:
We await your reply!
AGENT2026-07-09 12:05:27· email/helpdeskINTERNAL
RT: https://triangl.gorgias.com/app/ticket/229942184
CUSTOMER2026-07-09 13:06:21· email/email
Dear Anna,
That is very kind!
I was wondering for this new order - would it be possible to alter the sizes?
The shipping address will be different now too!
AGENT2026-07-09 13:32:58· email/helpdesk
Hi Jimmy,
Thank you for getting back to us.
Unfortunately, we're unable to change the sizes on your original order once it has been placed. The sizes will remain as originally ordered.
Regarding the shipping address, please let us know the new address as soon as possible.
We await your response.
Kindest,
Jesselle X
CUSTOMER2026-07-24 12:07:52· email/email
Dear Jesselle,
That's ok, the new shipping address is:
Jemima fairer-smith
88 Elm Park Road
SW36AU
London
England
AGENT2026-07-24 13:58:29· email/helpdesk
Dear Jimmy,
Thank you for confirming your new shipping details!
We’ve manually re-entered your order in our system to be re-processed. Your new order number is #2395898NA to be shipped to:
Jemima Fairer-Smith
88 Elm Park Road
London
SW3 6AU
United Kingdom
Our order processing timeframe is 1–2 business days, and shipping usually takes 3–5 business days after that.
You’ll receive a separate email with your tracking information once your order has shipped. Please also check your Spam or Junk folders just in case.
If you have a local UK phone number, could you please provide it to us? We'll pass it on to the courier so they can reach you if needed to complete the delivery.
If you have any other questions about your order, please reach out to us anytime, and we’ll be glad to assist. For follow-ups, we kindly ask that you include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish