3,363 tickets1-100

Return/exchange

Piper Nielson · pipernielson25@gmail.com · Gorgias #232616766

closed
Opened
27 Jul 2026, 14:41
Closed
29 Jul 2026, 14:27
Assignee
Kiara - Returns Team
returnsreturns_follow-uptrianglvipchannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-07-27 14:41:42· email/email
    Hi! This is Piper contacting about the returns and exchanges I have for the 3 bathing suits I ordered. Two of them were the incorrect size and fit a little small which I was hoping to exchange them for a bigger size, while the other I am just trying to return or exchange for a different bathing suit. The bathing suit I am trying to return is VINCA - HUBE Green Terry Towelling Triangle Bikini Top× 1 M HUBE Green Terry Towelling Bikini Bottom× 1 S / Standard / Normal The order number from this order is #2372431NA Or, I would like to exchange this bathing suit for the VINCA - PADDLE POP OMBRE TRIANGLE BIKINI SET Top size: Medium/M Bottoms: Size Small/S, Bottom Style: Tie-Side, Bottom Coverage: Cheeky Thanks! If possible The 2 bathing suits I am hoping to exchange for a bigger size are VINCA - MATO Red Triangle Bikini Set × 1 1 × VINCA - MATO Red Triangle Bikini Top XS 1 × MATO Red Terry Towelling Bikini Bottom XS / Tie-side / Cheeky Order number from this order #2359011NA The second one is VINCA - MENDE Pink Triangle Bikini Set × 1 1 × VINCA - MENDE Pink Triangle Bikini Top XS 1 × MENDE Pink Bikini Bottom XS / Standard / Normal The order number from this order is #2359007NA I am hoping to just exchange these 2 for a medium size in both tops, and a size small or medium in both of the bottoms! The email used under all of these orders is Piper Nielson with the email of
  2. AGENT2026-07-29 14:27:09· email/helpdesk
    Hi Piper, Thank you for reaching out to us. We truly appreciate your support and understand that returning an order can be disappointing. Upon checking, your Exchange Request for Order #2359007NA and Refund Request for Order #2359011NA has been approved on June 18, 2026. As communicated by the team once you receive your RA Number, the product must be received back by TRIANGL within 14 days. Unfortunately, as we have not yet received your return in the specified timeframe, your RA Number is no longer valid and we are unable to process your refund/exchange. Our Refund & Exchange Policy allows returns or exchanges within 14 days from the receipt of your shipment. Upon checking, your order #2372431NA was delivered on June 30, 2026, and your request was sent on July 23, 2026, which unfortunately falls outside of this timeframe. We’re really sorry that we’re unable to accommodate your request in this instance. If there’s anything else we can do to assist you, please don’t hesitate to let us know—we’d love to help in any way we can. You can also find more details about our Returns Policy here: [https://triangl.com/a/returns https://triangl.com/pages/frequently-asked-questions Thank you for your understanding, and please let us know if we can assist you with anything else. Kindest regards, Kiara
  3. AGENT2026-07-29 14:27:34· email/helpdeskINTERNAL
    #2359007NA 350DD92940515 - RA NO LONGER VALID #2359011NA 4A3E742940517 - RA NO LONGER VALID DECLINED 2372431NA / 23 DAYS
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