31,919 tickets1-100

Aw:Ā ORDER #2359675NA

Lena Schuster Ā· lena_schuster@web.de Ā· Gorgias #226848364

closed
Opened
19 Jun 2026, 05:48
Closed
23 Jun 2026, 02:00
Assignee
Joan C. - Returns Team
returnsreturns_approvedreturns_clarificationtrianglchannel-email

No Open Doors contact is linked to this ticket.

  1. AGENT2026-06-19 05:48:47Ā· email/helpdesk
    Dear Lena, We have received your Exchange Request #7451E92941826. We are eager to assist but unfortunately, the style (ESTE - GRAPE Bottom XXS / Minimal / Cheeky) you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website. PLACE A NEW ORDER 1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-24 2. Order the new bikini/sizes that you require (in full set) directly on our website 3. Email us the new order number and we will send you the complete return instructions 4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code 5. Please note that the refund will go back to the original payment method used to place order #2359675NA SELECT A DIFFERENT STYLE (of the same price as your original order) Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send. We will provide you with the return address and complete instructions once you have confirmed the above. Please Note: - We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items. - We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned. - Your approved request will be processed once we receive your items back in our warehouse - If a refund is due, this will be processed at the time your items are received back in the warehouse. Look forward to your confirmation. Kindest, Denise xx
  2. AGENT2026-06-19 05:49:43Ā· email/helpdeskINTERNAL
    pending approval 2359675NA 7451E92941826 clarify ex item / aoos MINGRA5BBOTXXS 10
  3. CUSTOMER2026-06-19 19:30:09Ā· email/email
    Dear sir or Madame, I Placed a New order with the number #2368663NA,so please send me the complete return instructions for the original set for a refund.
  4. AGENT2026-06-23 01:59:04Ā· email/helpdesk
    Dear Lena, Thank you for getting back to us and sharing your new Order #2368663NA. We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. Your return for Order #2359675NA has been accepted. Please find your return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. āø» Items Approved for Refund: ESTE - GRAPE Set: XS / XS Cheeky minimal (Send the full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 7451E92941826 āø» 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. āø» 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. āø» 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. āø» Return Address (For customers located in EU member countries only): Netherlands TRIANGL RETURNS Incheonweg 7 1437EK Rozenburg The Netherlands āø» Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. • 14-Day EU Right of Withdrawal: Please note that under the 14-Day EU Right of Withdrawal, original shipping costs are only refunded when the entire order is returned. āø» Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Joan
  5. AGENT2026-06-23 01:59:52Ā· email/helpdeskINTERNAL
    RF & REP #2359675NA / 7451E92941826 | New Order 2368663NA
  6. AGENT2026-07-10 06:41:07Ā· email/helpdeskINTERNAL
    FOR PROCESSING #2359675NA 7451E92941826 #2359675NA #7451E92941826 LENA ASSELBORN MINGRA5BBOTXS 1 CY226057113DE 2292 7/6/2026 #2359675NA #7451E92941826 LENA ASSELBORN ESTGRA5TOPXS 1 CY226057113DE 2293 7/6/2026
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