30,691 tickets1-100

Conversation with Claire Soch

Claire Soch 路 clairemsoch@gmail.com 路 Gorgias #227540723

closed
Opened
24 Jun 2026, 00:21
Closed
24 Jun 2026, 00:45
Assignee
Unassigned
Order
2381173
customer carerettrianglai_answeredai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-24 00:21:01路 chat/gorgias_chat
    i need a return number
  2. AI_AGENT2026-06-24 00:21:15路 chat/api
    Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. You can leave your email address here if you prefer, and the team will get back to you. The waiting time for a response in chat is about 1 minute. Is there anything else I can help you with?
  3. AGENT2026-06-24 00:21:50路 chat/helpdesk
    Hi!
  4. AGENT2026-06-24 00:21:56路 chat/helpdesk
    Welcome to Triangl live chat! This is Mavi, and I'd be happy to assist you today!
  5. AGENT2026-06-24 00:22:17路 chat/helpdesk
    You may request for a return or exchange as long as the bikini requirements are met. We have a great 14 days returns policy, you may check all the details here: https://triangl.com/a/returns
  6. CUSTOMER2026-06-24 00:22:33路 chat/gorgias_chat
    I requestd and still have no received
  7. CUSTOMER2026-06-24 00:22:50路 chat/gorgias_chat
    Im going out of town tomorrow and need the number before that so i can return before i leave
  8. AGENT2026-06-24 00:23:40路 chat/helpdesk
    I鈥檓 sorry to hear that you haven't received an update regarding your request, Claire.
  9. AGENT2026-06-24 00:23:49路 chat/helpdesk
    Can I have your order number, please?
  10. CUSTOMER2026-06-24 00:23:54路 chat/gorgias_chat
    2366017NA
  11. AGENT2026-06-24 00:24:27路 chat/helpdesk
    Thanks!
  12. AGENT2026-06-24 00:24:45路 chat/helpdesk
    Are you returning for a refund or exchange?
  13. CUSTOMER2026-06-24 00:24:49路 chat/gorgias_chat
    both
  14. CUSTOMER2026-06-24 00:24:56路 chat/gorgias_chat
    i am exchanging one suit and returning the other
  15. CUSTOMER2026-06-24 00:25:04路 chat/gorgias_chat
    I filled all this out when requesting a return number
  16. CUSTOMER2026-06-24 00:25:42路 chat/gorgias_chat
    but at the point for simplicity i will just return them both for a full reimbursment
  17. AGENT2026-06-24 00:25:49路 chat/helpdesk
    It looks like the request didn't go through, that's why you haven't received a response yet.
  18. CUSTOMER2026-06-24 00:26:10路 chat/gorgias_chat
    thats frustrating
  19. CUSTOMER2026-06-24 00:27:22路 chat/gorgias_chat
    can you help me? i spent $300 on suits that dont fit and would like to return them
  20. AGENT2026-06-24 00:27:54路 chat/helpdesk
    Let me submit the request for you. May I ask for the following information, please? (For Exchange) Style Name + Size/s Returning: Style Name + Size/s you need: Reason of Request (i.e. fit, style, color)
  21. AGENT2026-06-24 00:28:04路 chat/helpdesk
    (For Refund) Style Name + Size/s Returning: Reason of Request (i.e. fit, style, color)
  22. CUSTOMER2026-06-24 00:30:12路 chat/gorgias_chat
    exchange: MAIA-GARA Textured scoop bakini top S+ (returning)
  23. CUSTOMER2026-06-24 00:30:37路 chat/gorgias_chat
    exchange for: MAIA-GARA textured scoop top S++ (return for)
  24. AGENT2026-06-24 00:31:06路 chat/helpdesk
    Noted.
  25. CUSTOMER2026-06-24 00:31:22路 chat/gorgias_chat
    exchange: GARA Textured bikini bottom Tie XXS (returning)
  26. CUSTOMER2026-06-24 00:31:40路 chat/gorgias_chat
    exchange: GARA Textured bikini bottom standard normal M
  27. CUSTOMER2026-06-24 00:32:22路 chat/gorgias_chat
    Return for refund: SOFI-AZURE SPARKLE halter bakini top S; AZURE SPARKLE Bikini Bottom S Tie side cheeky
  28. AGENT2026-06-24 00:32:47路 chat/helpdesk
    Okay.
  29. AGENT2026-06-24 00:33:58路 chat/helpdesk
    To confirm, you're returning the Sofi Azure Sparkle for a refund, and you need S++ top and M standard normal bottom for Maia Gara, correct?
  30. CUSTOMER2026-06-24 00:35:02路 chat/gorgias_chat
    YEs but can I actually change the Maia Gara bottomg to a S cheeky normal?
  31. AGENT2026-06-24 00:35:11路 chat/helpdesk
    Okay.
  32. CUSTOMER2026-06-24 00:35:18路 chat/gorgias_chat
    sorry. Thank you!
  33. AGENT2026-06-24 00:35:29路 chat/helpdesk
    Sorry, you mean S tie side cheeky?
  34. AGENT2026-06-24 00:35:54路 chat/helpdesk
    Or S standard cheeky?
  35. CUSTOMER2026-06-24 00:36:05路 chat/gorgias_chat
    no S standard cheeky
  36. AGENT2026-06-24 00:36:37路 chat/helpdesk
    So S++ top and S standar cheeky bottom for Maia Gara, correct?
  37. CUSTOMER2026-06-24 00:36:45路 chat/gorgias_chat
    Yes please!
  38. AGENT2026-06-24 00:37:30路 chat/helpdesk
    Got it.
  39. CUSTOMER2026-06-24 00:38:05路 chat/gorgias_chat
    I really appreciate your help! Will you provide me with the return code so I can ship tomorrow?
  40. AGENT2026-06-24 00:38:31路 chat/helpdesk
    I have created a return and exchange request for you. Please expect an email with your request ID number and another email within 24-48 hours for the status of your request.
  41. CUSTOMER2026-06-24 00:38:55路 chat/gorgias_chat
    Ok I was given this same info the last time I submitted and didnt receive anything
  42. CUSTOMER2026-06-24 00:39:17路 chat/gorgias_chat
    How can I guaruntee I will receive the ID? and if i dont is there a number i can call
  43. AGENT2026-06-24 00:39:25路 chat/helpdesk
    So sorry to hear that, it's because the request didn't go through.
  44. CUSTOMER2026-06-24 00:39:36路 chat/gorgias_chat
    ok
  45. AGENT2026-06-24 00:39:42路 chat/helpdesk
    Kindly check your email now. You should've received the request ID number.
  46. CUSTOMER2026-06-24 00:40:06路 chat/gorgias_chat
    I received it. Thank you so much
  47. AGENT2026-06-24 00:40:10路 chat/helpdesk
    As per your other concern, we don't have phone support sorry, We only communicate via chat and email.
  48. AGENT2026-06-24 00:40:25路 chat/helpdesk
    Great! I will also forward this to our Returns Team and tag as urgent.
  49. AGENT2026-06-24 00:40:31路 chat/helpdesk
    They will get back to you as soon as they can.
  50. AGENT2026-06-24 00:40:46路 chat/helpdesk
    Can you send the request ID number here, please?
  51. AGENT2026-06-24 00:41:25路 chat/helpdeskINTERNAL
    Forwarded to Returns: https://triangl.gorgias.com/app/ticket/227456329
  52. CUSTOMER2026-06-24 00:41:29路 chat/gorgias_chat
    D82E5A2945691
  53. AGENT2026-06-24 00:41:55路 chat/helpdesk
    Thank you! xx
  54. CUSTOMER2026-06-24 00:42:14路 chat/gorgias_chat
    THANK YOU!
  55. AGENT2026-06-24 00:42:32路 chat/helpdesk
    You're welcome! Is there anything else I might be able to help you with today? :)
  56. CUSTOMER2026-06-24 00:43:12路 chat/gorgias_chat
    No that is all. thank you so much again
  57. AGENT2026-06-24 00:43:25路 chat/helpdesk
    Alright! Just contact/email us if you need more help and we'll be happy to assist you with your concern. Have a wonderful day, Claire! :) xx
  58. CUSTOMER2026-06-24 00:44:02路 chat/gorgias_chat
    you too!
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