Complaint about suit!!

Decline for FA Jun-23-2026 9:49 (HQ )

Hi Elle, Thank you for reaching out and for bringing your experience to our attention. First and foremost, we are very sorry to hear that you experienced discomfort and what you describe as burns while wearing your bikini. We understand how upsetting and painful this situation must be, and we appreciate you taking the time to share your concerns with us. We have reviewed your report and the design of the bikini in question. Based on our assessment, we have not identified a manufacturing defect or fault with the metal tassel components. These decorative end pieces are designed and tested for normal wear and use. While metal objects can become warm when exposed to direct sunlight and high temperatures, there are a number of factors that can contribute to skin irritation, redness, or burn-like reactions when spending time outdoors. These may include prolonged sun exposure, individual skin sensitivity, contact with heated surfaces, reactions to sunscreen or skincare products, or other environmental conditions. Unfortunately, individual skin responses can vary significantly and are outside of our control. We certainly understand your concern and do not wish to minimize the discomfort you experienced. Customer safety and product quality are extremely important to us, and we take all feedback seriously. At this time, however, we have not found evidence that the bikini's metal tassels are defective or that they would be expected to cause burns under normal conditions of use. Although this is the case, we value your feedback and appreciate you bringing your concerns to our attention. As a gesture of goodwill, we are happy to offer you free shipping on your next purchase. You can use code FS2195455NAJS, which is valid for one-time use within the next three months. Thank you again for contacting us and sharing your experience. We hope you are feeling better soon and appreciate your understanding. Kindest, Joanna