CUSTOMER2026-06-15 13:15:15· chat/gorgias_chat
Goodmorning! I received an email regarding a return but have not been sent the information for a return label yet.
AI_AGENT2026-06-15 13:15:42· chat/api
Hi, welcome to TRIANGL!
We don't provide prepaid return labels, so you'll need to arrange and pay for your own return shipping using a tracked service. The return approval email should have full instructions, including the warehouse address where you need to send the item.
If you haven't received these instructions yet, please check your spam or junk folders.
Is there anything else I can help you with?
CUSTOMER2026-06-15 13:16:55· chat/gorgias_chat
I have not received the return approval email even though I chatted with someone
AI_AGENT2026-06-15 13:17:19· chat/api
Since you haven't received the return approval email with the full instructions including the warehouse address, I will escalate your issue to our specialist team. They will investigate why you haven't received the email and ensure you get the correct return instructions shortly. A live agent will be with you shortly to assist further.
AGENT2026-06-15 13:18:23· chat/helpdesk
Hi Emma x
AGENT2026-06-15 13:18:35· chat/helpdesk
I'm so sorry to know that you still haven't received the approval email.
AGENT2026-06-15 13:18:51· chat/helpdesk
I'm Michelle, and I'll send another follow up on this to our Returns.
AGENT2026-06-15 13:19:33· chat/helpdesk
May I have the order number for reference please?
CUSTOMER2026-06-15 13:19:34· chat/gorgias_chat
Goodmorning! I received an email with instructions regarding 2 options for an exchange since one option wasn’t available for shipping. I went with the option to reorder a new set & send the new order #2359983NA. I would like to return order # 2348555NA
AGENT2026-06-15 13:21:10· chat/helpdesk
Oh! Thank you for the clarification. I'll inform our Returns Team that you've already placed a new order.
AGENT2026-06-15 13:21:33· chat/helpdesk
Sending them a heads up so they could provide the return instructions and address via email.
AGENT2026-06-15 13:21:35· chat/helpdesk
Hang on.
CUSTOMER2026-06-15 13:21:56· chat/gorgias_chat
Okay thank you! I sent the new confirmation to them but haven’t heard anything so just wanted to follow up!
AGENT2026-06-15 13:22:44· chat/helpdesk
Appreciate you following up on this, Emma and thank you for your patience.
AGENT2026-06-15 13:23:07· chat/helpdesk
I've tagged this urgent for their immediate assistance. Kindly expect to hear from them within the next couple of hours.
AGENT2026-06-15 13:23:16· chat/helpdesk
In the meantime, is there anything else I can be of help?
CUSTOMER2026-06-15 13:23:59· chat/gorgias_chat
Thank you so much for all of your help, that should be it! I appreciate your quick assistance. Have a great rest of your day!
AGENT2026-06-15 13:24:44· chat/helpdesk
You're most welcome, Emma. Please chat with us here anytime you need assistance or for urgent concerns. Wishing you a lovely Monday xx
AGENT2026-06-15 13:25:47· chat/helpdeskINTERNAL
ESC https://triangl.gorgias.com/app/ticket/225443672