30,691 tickets1-100

Conversation with Emma Pinciaro

Emma Pinciaro 路 emmapinciaro10@gmail.com 路 Gorgias #226208041

closed
Opened
15 Jun 2026, 13:15
Closed
15 Jun 2026, 13:29
Assignee
Michelle - Customer Care
Order
2359983
customer carerettrianglai_answeredai_closeai_handoverai_processingchannel-chat

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-15 13:15:15路 chat/gorgias_chat
    Goodmorning! I received an email regarding a return but have not been sent the information for a return label yet.
  2. AI_AGENT2026-06-15 13:15:42路 chat/api
    Hi, welcome to TRIANGL! We don't provide prepaid return labels, so you'll need to arrange and pay for your own return shipping using a tracked service. The return approval email should have full instructions, including the warehouse address where you need to send the item. If you haven't received these instructions yet, please check your spam or junk folders. Is there anything else I can help you with?
  3. CUSTOMER2026-06-15 13:16:55路 chat/gorgias_chat
    I have not received the return approval email even though I chatted with someone
  4. AI_AGENT2026-06-15 13:17:19路 chat/api
    Since you haven't received the return approval email with the full instructions including the warehouse address, I will escalate your issue to our specialist team. They will investigate why you haven't received the email and ensure you get the correct return instructions shortly. A live agent will be with you shortly to assist further.
  5. AGENT2026-06-15 13:18:23路 chat/helpdesk
    Hi Emma x
  6. AGENT2026-06-15 13:18:35路 chat/helpdesk
    I'm so sorry to know that you still haven't received the approval email.
  7. AGENT2026-06-15 13:18:51路 chat/helpdesk
    I'm Michelle, and I'll send another follow up on this to our Returns.
  8. AGENT2026-06-15 13:19:33路 chat/helpdesk
    May I have the order number for reference please?
  9. CUSTOMER2026-06-15 13:19:34路 chat/gorgias_chat
    Goodmorning! I received an email with instructions regarding 2 options for an exchange since one option wasn鈥檛 available for shipping. I went with the option to reorder a new set & send the new order #2359983NA. I would like to return order # 2348555NA
  10. AGENT2026-06-15 13:21:10路 chat/helpdesk
    Oh! Thank you for the clarification. I'll inform our Returns Team that you've already placed a new order.
  11. AGENT2026-06-15 13:21:33路 chat/helpdesk
    Sending them a heads up so they could provide the return instructions and address via email.
  12. AGENT2026-06-15 13:21:35路 chat/helpdesk
    Hang on.
  13. CUSTOMER2026-06-15 13:21:56路 chat/gorgias_chat
    Okay thank you! I sent the new confirmation to them but haven鈥檛 heard anything so just wanted to follow up!
  14. AGENT2026-06-15 13:22:44路 chat/helpdesk
    Appreciate you following up on this, Emma and thank you for your patience.
  15. AGENT2026-06-15 13:23:07路 chat/helpdesk
    I've tagged this urgent for their immediate assistance. Kindly expect to hear from them within the next couple of hours.
  16. AGENT2026-06-15 13:23:16路 chat/helpdesk
    In the meantime, is there anything else I can be of help?
  17. CUSTOMER2026-06-15 13:23:59路 chat/gorgias_chat
    Thank you so much for all of your help, that should be it! I appreciate your quick assistance. Have a great rest of your day!
  18. AGENT2026-06-15 13:24:44路 chat/helpdesk
    You're most welcome, Emma. Please chat with us here anytime you need assistance or for urgent concerns. Wishing you a lovely Monday xx
  19. AGENT2026-06-15 13:25:47路 chat/helpdeskINTERNAL
    ESC https://triangl.gorgias.com/app/ticket/225443672
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