CUSTOMER2026-06-09 14:43:29· chat/gorgias_chat
Need a return label
AI_AGENT2026-06-09 14:44:08· chat/api
Hi, welcome to TRIANGL!
We don't provide prepaid return shipping labels. You'd need to cover the cost of return shipping yourself. We recommend using a tracked shipping service and keeping the tracking number until your return is processed.
If you're ready to start the return, you can do so through our returns portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns)
Let me know if you need any help with the process!
CUSTOMER2026-06-09 14:44:18· chat/gorgias_chat
Talk to a person
AI_AGENT2026-06-09 14:44:33· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can also leave your email address here, and a team member will get back to you if the wait becomes long.
The waiting time for a response in chat is about 1 minute.
AGENT2026-06-09 14:46:03· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-06-09 14:46:21· chat/helpdesk
Sorry, we do not provide return label.
For returns or exchanges, you will just need to cover the shipping fee for returning the item back to us, and then we'll cover the shipping fee of sending the new size to you if it's an exchange.
AGENT2026-06-09 14:48:05· chat/helpdesk
Would there be anything else I can assist you with?
AGENT2026-06-09 14:50:28· chat/helpdesk
Are you still there?
AGENT2026-06-09 14:52:29· chat/helpdesk
It looks like you’re all set! If you have any other questions, feel free to pop back into the chat. We’ll be more than happy to help. Thank you so much, and have a wonderful day! xx