CUSTOMER2026-06-09 14:43:29路 chat/gorgias_chat
Need a return label
AI_AGENT2026-06-09 14:44:08路 chat/api
Hi, welcome to TRIANGL!
We don't provide prepaid return shipping labels. You'd need to cover the cost of return shipping yourself. We recommend using a tracked shipping service and keeping the tracking number until your return is processed.
If you're ready to start the return, you can do so through our returns portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns)
Let me know if you need any help with the process!
CUSTOMER2026-06-09 14:44:18路 chat/gorgias_chat
Talk to a person
AI_AGENT2026-06-09 14:44:33路 chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can also leave your email address here, and a team member will get back to you if the wait becomes long.
The waiting time for a response in chat is about 1 minute.
AGENT2026-06-09 14:46:03路 chat/helpdesk
Hi there! I鈥檓 Janis, and I鈥檒l be helping you from here.
AGENT2026-06-09 14:46:21路 chat/helpdesk
Sorry, we do not provide return label.
For returns or exchanges, you will just need to cover the shipping fee for returning the item back to us, and then we'll cover the shipping fee of sending the new size to you if it's an exchange.
AGENT2026-06-09 14:48:05路 chat/helpdesk
Would there be anything else I can assist you with?
AGENT2026-06-09 14:50:28路 chat/helpdesk
Are you still there?
AGENT2026-06-09 14:52:29路 chat/helpdesk
It looks like you鈥檙e all set! If you have any other questions, feel free to pop back into the chat. We鈥檒l be more than happy to help. Thank you so much, and have a wonderful day! xx