CUSTOMER2026-06-15 15:09:52· chat/gorgias_chat
I need return information for my recent order
AI_AGENT2026-06-15 15:10:20· chat/api
Hi, welcome to TRIANGL!
Returns are accepted within 14 days of receiving your order. To be eligible, items must be in their original condition with the hygiene seal and returns tag still attached. For a refund, you need to return the full set (top and bottom); a single piece can only be returned if it’s for a size exchange.
Please note that we don’t provide prepaid return labels, so you’ll need to arrange and pay for tracked return shipping yourself. Once you start your return request on our returns portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns), you'll receive a Return Authorization number and detailed instructions including the return address.
Is there anything else I can help you with?
CUSTOMER2026-06-15 15:11:04· chat/gorgias_chat
I never received a return authorization number
AI_AGENT2026-06-15 15:11:29· chat/api
To assist you further, please verify your order by using the verification button so I can access your order details. The Return Authorization number (RA number) is issued after you submit a return request through our returns portal at [https://triangl.com/a/returns](https://triangl.com/a/returns) and it is approved by the Returns Team.
If you have already submitted a return request and didn't receive the RA number email, please check your spam or junk folder. If you still haven’t received it, I will escalate this issue to the Returns Team for further assistance.
CUSTOMER2026-06-15 15:13:16· chat/gorgias_chat
I still haven’t received this even in junk
AI_AGENT2026-06-15 15:13:32· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can also leave your email address here, so they can get back to you directly if needed. The waiting time for a response in chat is about 1 minute.
AGENT2026-06-15 15:23:48· chat/helpdesk
Hi there! I’m Janis, and I’ll be helping you from here.
AGENT2026-06-15 15:24:04· chat/helpdesk
I'm sorry to hear that you haven't received an update yet. I will endorse and make a follow up on this matter with our Returns Team. May I know the order number, return request # (if requested through the website) and your email address, please?
AGENT2026-06-15 15:26:02· chat/helpdesk
I am sorry, are you still there?
CUSTOMER2026-06-15 15:26:08· chat/gorgias_chat
Order number was 2350747NA and my return request number was 6F68D72935482 . I was able to get a discount code to order the swimsuit in exchange for the one that didn’t fit. But still don’t have a way to return old one.
AGENT2026-06-15 15:28:29· chat/helpdesk
How about your email address?
CUSTOMER2026-06-15 15:28:40· chat/gorgias_chat
Ethrasher19@icloud.com
AGENT2026-06-15 15:29:44· chat/helpdesk
Thanks, Emma!
I’ve flagged this as urgent and passed the details along to our Returns Team for follow-up. You can expect an update from them within today.
CUSTOMER2026-06-15 15:29:59· chat/gorgias_chat
Thank you
AGENT2026-06-15 15:31:10· chat/helpdesk
You are most welcome!:) Is there anything else I can further help you with?
CUSTOMER2026-06-15 15:33:14· chat/gorgias_chat
Nope!
AGENT2026-06-15 15:34:03· chat/helpdesk
Thanks for chatting with us! Please feel free to chat with us anytime for additional assistance. Have a lovely day! xx
AGENT2026-06-15 15:34:20· chat/helpdeskINTERNAL
ESC - https://triangl.gorgias.com/app/ticket/225248984