CUSTOMER2026-06-22 20:17:32· chat/gorgias_chat
no return instructions were sent to my email
AI_AGENT2026-06-22 20:18:06· chat/api
Hi, welcome to TRIANGL!
To start a return, please submit a request through our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns). Once your return is approved, you will receive a Return Authorization (RA) number by email with all the return instructions and the correct return address.
If you already submitted a return request and have your RA number but didn't get the approval email with instructions, please check your spam or junk folder.
For security reasons, we only share return instructions and addresses via the return approval email, not through chat.
Would you like me to help you start the return process?
CUSTOMER2026-06-24 10:19:43· chat/gorgias_chat
I submitted request twice already to return an item and it said it’s waiting for Triangl to accept the return request but no return instructions came into my email (i checked spam and everything).
AI_AGENT2026-06-24 10:19:54· chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can leave your email address here for faster assistance.
The waiting time for a response in chat is about 1 minute.
AGENT2026-06-24 10:20:22· chat/helpdesk
HI Mariana x
AGENT2026-06-24 10:20:31· chat/helpdesk
I'm Michelle, and I'll be helping you from here.
AGENT2026-06-24 10:20:59· chat/helpdesk
Let me send a follow up to our Returns. Could you kindly share your order number?
CUSTOMER2026-06-24 10:21:30· chat/gorgias_chat
Hi Michelle, thank you! My order number is: 2367283NA
CUSTOMER2026-06-24 10:21:42· chat/gorgias_chat
and i want to return just the shorts
AGENT2026-06-24 10:21:49· chat/helpdesk
Hey! Thanks
AGENT2026-06-24 10:21:54· chat/helpdesk
Is it for refund?
CUSTOMER2026-06-24 10:22:00· chat/gorgias_chat
yes please
AGENT2026-06-24 10:22:23· chat/helpdesk
Noted. Sending a follow up now to our Returns Team. Hang on.
AGENT2026-06-24 10:24:37· chat/helpdesk
Appreciate you waiting, Mariana.
AGENT2026-06-24 10:24:45· chat/helpdesk
To confirm, is mariana.mitkovova@gmail.com the best email to reach you?
CUSTOMER2026-06-24 10:25:10· chat/gorgias_chat
No worries! Thanks. And yes, that is my main email address
AGENT2026-06-24 10:25:58· chat/helpdesk
Alrighty. And it seems we didn't receive your request so I have to manually submit a request. For our records, what's the reason for returning the shorts?
CUSTOMER2026-06-24 10:26:46· chat/gorgias_chat
Oh! that’s weird, I’ve tried to submit it twice. But thanks! The reason is that I don’t like the fabric, it looked different on the picture.
CUSTOMER2026-06-24 10:28:08· chat/gorgias_chat
I’ve just received an email
AGENT2026-06-24 10:28:11· chat/helpdesk
No worries, we experienced a glitch with the return portal.
AGENT2026-06-24 10:28:23· chat/helpdesk
That's a confirmation of your request that I've just submitted.
AGENT2026-06-24 10:28:38· chat/helpdesk
Kindly expect to receive the return instructions within the next 24 hours.
CUSTOMER2026-06-24 10:28:56· chat/gorgias_chat
Perfect! Thank you, and can i just ask if the return costs I have to pay myself?
AGENT2026-06-24 10:29:51· chat/helpdesk
Yes, and the cost will depend on the courier that you'll use and also the destination.
AGENT2026-06-24 10:30:03· chat/helpdesk
For EU orders, we have a return warehouse in the Netherlands.
AGENT2026-06-24 10:30:10· chat/helpdesk
You can use your local post office.
CUSTOMER2026-06-24 10:30:27· chat/gorgias_chat
Ok, great. Thank you for your help Michelle!
AGENT2026-06-24 10:31:37· chat/helpdesk
Glad that I could help, Mariana. Any other questions you might have in mind?
CUSTOMER2026-06-24 10:32:01· chat/gorgias_chat
No that’s all, thanks!
AGENT2026-06-24 10:32:50· chat/helpdesk
Okidoki
Please chat with us here anytime you need help. Wishing you a lovely Wednesday xx