CUSTOMER2026-06-22 20:17:32路 chat/gorgias_chat
no return instructions were sent to my email
AI_AGENT2026-06-22 20:18:06路 chat/api
Hi, welcome to TRIANGL!
To start a return, please submit a request through our Returns Portal here: [https://triangl.com/a/returns](https://triangl.com/a/returns). Once your return is approved, you will receive a Return Authorization (RA) number by email with all the return instructions and the correct return address.
If you already submitted a return request and have your RA number but didn't get the approval email with instructions, please check your spam or junk folder.
For security reasons, we only share return instructions and addresses via the return approval email, not through chat.
Would you like me to help you start the return process?
CUSTOMER2026-06-24 10:19:43路 chat/gorgias_chat
I submitted request twice already to return an item and it said it鈥檚 waiting for Triangl to accept the return request but no return instructions came into my email (i checked spam and everything).
AI_AGENT2026-06-24 10:19:54路 chat/api
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can leave your email address here for faster assistance.
The waiting time for a response in chat is about 1 minute.
AGENT2026-06-24 10:20:22路 chat/helpdesk
HI Mariana x
AGENT2026-06-24 10:20:31路 chat/helpdesk
I'm Michelle, and I'll be helping you from here.
AGENT2026-06-24 10:20:59路 chat/helpdesk
Let me send a follow up to our Returns. Could you kindly share your order number?
CUSTOMER2026-06-24 10:21:30路 chat/gorgias_chat
Hi Michelle, thank you! My order number is: 2367283NA
CUSTOMER2026-06-24 10:21:42路 chat/gorgias_chat
and i want to return just the shorts
AGENT2026-06-24 10:21:49路 chat/helpdesk
Hey! Thanks
AGENT2026-06-24 10:21:54路 chat/helpdesk
Is it for refund?
CUSTOMER2026-06-24 10:22:00路 chat/gorgias_chat
yes please
AGENT2026-06-24 10:22:23路 chat/helpdesk
Noted. Sending a follow up now to our Returns Team. Hang on.
AGENT2026-06-24 10:24:37路 chat/helpdesk
Appreciate you waiting, Mariana.
AGENT2026-06-24 10:24:45路 chat/helpdesk
To confirm, is mariana.mitkovova@gmail.com the best email to reach you?
CUSTOMER2026-06-24 10:25:10路 chat/gorgias_chat
No worries! Thanks. And yes, that is my main email address
AGENT2026-06-24 10:25:58路 chat/helpdesk
Alrighty. And it seems we didn't receive your request so I have to manually submit a request. For our records, what's the reason for returning the shorts?
CUSTOMER2026-06-24 10:26:46路 chat/gorgias_chat
Oh! that鈥檚 weird, I鈥檝e tried to submit it twice. But thanks! The reason is that I don鈥檛 like the fabric, it looked different on the picture.
CUSTOMER2026-06-24 10:28:08路 chat/gorgias_chat
I鈥檝e just received an email
AGENT2026-06-24 10:28:11路 chat/helpdesk
No worries, we experienced a glitch with the return portal.
AGENT2026-06-24 10:28:23路 chat/helpdesk
That's a confirmation of your request that I've just submitted.
AGENT2026-06-24 10:28:38路 chat/helpdesk
Kindly expect to receive the return instructions within the next 24 hours.
CUSTOMER2026-06-24 10:28:56路 chat/gorgias_chat
Perfect! Thank you, and can i just ask if the return costs I have to pay myself?
AGENT2026-06-24 10:29:51路 chat/helpdesk
Yes, and the cost will depend on the courier that you'll use and also the destination.
AGENT2026-06-24 10:30:03路 chat/helpdesk
For EU orders, we have a return warehouse in the Netherlands.
AGENT2026-06-24 10:30:10路 chat/helpdesk
You can use your local post office.
CUSTOMER2026-06-24 10:30:27路 chat/gorgias_chat
Ok, great. Thank you for your help Michelle!
AGENT2026-06-24 10:31:37路 chat/helpdesk
Glad that I could help, Mariana. Any other questions you might have in mind?
CUSTOMER2026-06-24 10:32:01路 chat/gorgias_chat
No that鈥檚 all, thanks!
AGENT2026-06-24 10:32:50路 chat/helpdesk
Okidoki
Please chat with us here anytime you need help. Wishing you a lovely Wednesday xx