CUSTOMER2026-06-05 13:15:26· chat/gorgias_chat
I have been trying to exchange items and no one has gotten back to me
AI_AGENT2026-06-05 13:15:44· chat/api
Hi, welcome to TRIANGL!
To assist you with your exchange request, could you please verify your identity by clicking the verification button? This will allow us to access your order details and check the status of your exchange.
AI_AGENT2026-06-05 13:16:19· chat/gorgias_chat
Signed in successfully.
AI_AGENT2026-06-05 13:16:46· chat/api
Thank you for verifying your identity. I am now connecting you with the team who can check the status of your exchange request and provide you with an update shortly. Your ticket will be transferred to a human agent for further assistance.
CUSTOMER2026-06-05 13:17:06· chat/gorgias_chat
Thank you
AGENT2026-06-05 13:17:12· chat/helpdesk
Hi Jordyn x
AGENT2026-06-05 13:17:19· chat/helpdesk
You're now connected with a live agent.
AGENT2026-06-05 13:17:25· chat/helpdesk
I'm Michelle, and I'll be helping you from here :)
CUSTOMER2026-06-05 13:17:35· chat/gorgias_chat
Hello! Do you mind providing an update on my exchange request that I submitted 6/3
AGENT2026-06-05 13:17:53· chat/helpdesk
So sorry for the delay in response of our Returns. Let me send them a follow up so they could update you on this directly.
CUSTOMER2026-06-05 13:18:02· chat/gorgias_chat
Thank you!
AGENT2026-06-05 13:18:06· chat/helpdesk
Could I note the order number?
CUSTOMER2026-06-05 13:18:32· chat/gorgias_chat
2335277NA
AGENT2026-06-05 13:19:01· chat/helpdesk
Thanks! Sending them now a follow up. Hang on.
CUSTOMER2026-06-05 13:19:07· chat/gorgias_chat
Sounds good!
AGENT2026-06-05 13:20:49· chat/helpdesk
Appreciate your patience, Jordyn. Our Returns Team will reach out to you via email from this time on up to a couple of hours.
AGENT2026-06-05 13:21:02· chat/helpdesk
From time to time, kindly also check your spam/junk folder.
AGENT2026-06-05 13:21:15· chat/helpdesk
In the meantime, please let me know if there's anything else I can assist you with.
AGENT2026-06-05 13:23:27· chat/helpdesk
Checking if you're still with me.
AGENT2026-06-05 13:25:02· chat/helpdesk
Seems you've stepped away from our chat; I'll end this for now. Kindly start a new session should you need more help. Wishing you a lovely Friday xx
AGENT2026-06-05 13:25:06· chat/helpdeskINTERNAL
ESC https://triangl.gorgias.com/app/ticket/224660155
CUSTOMER2026-06-05 13:58:12· chat/gorgias_chat
Thank you!
AGENT2026-06-05 13:58:48· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-06-05 14:02:26· chat/helpdesk
I just want to check if you're still online?
AGENT2026-06-05 14:07:17· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx