AGENT2026-06-18 09:23:51· email/helpdesk
Dear Bridgit,
We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait.
We have received your Exchange Request #B3D8542941075. We are sorry to know that the fit didn't work out!
We are eager to assist but unfortunately, the CORA - DELLO Blue Crochet Halter Bikini Top S+ & MAIA - MENDE Pink Scoop Bikini Top S+ are low in stock and may no longer be available once your items arrive back to our warehouse.
We would like to offer 2 options; place a new order today to secure the style you have selected or select an alternative style currently available on the website.
PLACE A NEW ORDER
1. Use this unique code (valid for 1 order within the next 48 hours) to get your shipping fee waived: EXCHANGE-TRIANGL-24
2. Order the new bikini/sizes that you require (in full set) directly on our website
3. Email us the new order number and we will send you the complete return instructions
4. Return your original set(s) for a refund (product value only) within 14 days of receiving your RA code
5. Please note that the refund will go back to the original payment method used to place order #2356738NA
SELECT A DIFFERENT STYLE (of the same price as your original order)
Please let us know your top 3 choices (Style + Top/Bottom sizes + bottom shape if applicable) of styles currently online and we will check availability to send.
We will provide you with the return address and complete instructions once you have confirmed the above.
Please Note:
- We do not offer Free Returns and we are unable to refund initial shipping charges for goods returned, other than for faulty items.
- We recommend using a Registered Postal Service (while avoiding express shipping) and keeping a record of the tracking details. TRIANGL cannot be held liable for any loss of garments being returned.
- Your approved request will be processed once we receive your items back in our warehouse
- If a refund is due, this will be processed at the time your items are received back in the warehouse.
Look forward to your confirmation.
Kindest,
Jetz
AGENT2026-06-18 09:23:58· email/helpdeskINTERNAL
pending approval: #2356738NA B3D8542941075 / AOOS
NCORDEL2TOPSP 8 MAIMEN2TOPSP 19 STAMEN2BBOTM 31
CUSTOMER2026-06-18 14:16:40· email/email
Hi, I just wanted to confirm the exchange process. If I'm exchanging a full set and my original top is unavailable, am I able to select a different set instead?
If so, for the Maia–Mende suit, I would like to exchange it for the Mica–Hube Green Terry Toweling Crop Bikini Set with an S+ top and a standard bottom in size Small with cheeky coverage.
Also, regarding the new Cora top, if the S+ is unavailable, would it be possible to receive a Medium instead?
Thank you for your help!
CUSTOMER2026-06-21 18:42:58· email/email
If this is too difficult can you issue store credit? The credit card this was purchased on is no longer active.
CUSTOMER2026-06-24 01:49:22· email/email
Hello,
I wanted to reach out regarding my exchange request. I initiated the process over a week ago and have spent the past week waiting for responses to my questions, with little to no communication. Unfortunately, the delays have made what should have been a simple exchange far more time-consuming and frustrating than expected.
At this point, I no longer wish to proceed with the exchange. Please go ahead and close my exchange request.
I purchased from your company with the expectation that any sizing issues could be resolved through the exchange process. Instead, I've been left with a swimsuit that doesn't fit and no meaningful assistance in resolving the issue. As a result, I've wasted both time and money trying to work through this process.
I'm disappointed with the experience and, unfortunately, don't see myself ordering from your company again. I would appreciate confirmation once the exchange request has been canceled.
Thank you.
Begin forwarded message:
AGENT2026-06-25 08:32:33· email/helpdesk
Hi Bridgit,
Thank you for reaching out, and we truly appreciate you taking the time to share your feedback with us. We’re sorry to hear that the exchange process has been frustrating and that the delays have impacted your experience. Just a quick note - when multiple messages are sent in the same email thread, it pushes your ticket back in the queue, which may result in a delay.
Regarding your original inquiry, we can absolutely assist with an exchange for a different style if the original top from your set is unavailable.
Please note that we don’t offer store credit as an option for exchanges; however, we can absolutely process an exchange for a different style or size where available.
We completely understand that you have now decided to cancel your exchange request, and we respect your decision. We have noted your request to close the exchange, and should you change your mind in the future, please don’t hesitate to reach out (within 14 days of receipt of your shipment) — we’d be more than happy to assist you further.
As a small gesture, we would also like to offer you a free shipping code that will be valid for 1 order within the next 3 months, should you decide to shop with us again:
FS2356738NAEC
Thank you again for your patience and for sharing your experience with us. We truly appreciate your support and hope we’ll have the opportunity to provide you with a better experience in the future.
If you have any further questions or need assistance, please feel free to reach out.
Kindest,
Lynn
AGENT2026-06-25 08:33:57· email/helpdeskINTERNAL
ARCHIVED: CANCELLED #2356738NA / B3D8542941075
- Offered Free SF on next purchase