You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
general-enquiry
Firstname:
Irene
Lastname:
Kotter
Email:
kotter2010@icloud.com
Phone:
+18328000113
Ordernumber:
2164239 and 2164371
Body:
Will duties on past purchases for US orders be refunded
or credited for the duties part of the order because I purchased
multiple orders with the extreme US duties last summer.
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AGENT2026-06-15 19:29:39· email/helpdeskINTERNAL
Related to LC ticket:
--> https://triangl.gorgias.com/app/ticket/226260036
#2164371NA
#2164239NA
AGENT2026-06-15 19:30:02· email/helpdesk
Dear Irene,
Thank you for reaching out.
I understand your concern regarding the duties and taxes charged on previous orders.
I've checked your orders #2164371NA and #2164239NA from June 2025. For both orders, any applicable import duties and taxes were already included in the total amount paid at checkout. Additionally, any duties-related charges were billed directly to TRIANGL rather than to you as the recipient.
As a result, there are no separate duties charges on these orders that would be eligible for a refund or credit.
I hope this helps clarify things for you.
If you have any other questions about your order, feel free to reach out. We’ll be happy to assist. For follow-ups, kindly include all of your questions in one email so we can handle them efficiently.
Kindest,
Trish
AGENT2026-06-15 19:30:19· email/helpdeskINTERNAL
#2164371NA
#2164239NA
Per the shipping labels found in GE portal, D/T is set to the sender and not the recipient.
Any D&T (if any) is automatically billed to us instead.
Replies are sent through Open Doors, so they stay on the customer record.