You received a new message from your online store's contact form.
Country Code:
US
Reason For Contacting:
returns-and-exchanges
Firstname:
Addie
Lastname:
cavanaugh
Email:
addiecavanaugh@icloud.com
Phone:
8036672466
Ordernumber:
2350059NA
Body:
Hi, I had an order with two swimsuits and sent the
neoprene one back and out in my exchange the one that I wanted to
exchange it for but have still not received anything about the
new swimsuit being sent! What can I do to get that sent to me?
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AGENT2026-06-30 00:42:00· email/helpdesk
Dear Addie,
Thanks for reaching out, we'd love to check the status of your request.
We have spoken with our Fulfilment Team and sadly, we do not have your parcel recorded as received.
Can you please provide an image of your return postage receipt, showing the tracking number and courier used? Once we have received these details and confirm your postage date was within the 14 day return period, then we can check back with our Fulfilment Team and confirm an exchange.
We look forward to your next email.
Kindest,
Denise xx
AGENT2026-06-30 00:42:21· email/helpdeskINTERNAL
w/ DG EXCHANGE #2350059NA 9D332F2932693
date approved 6/8/26
AGENT2026-07-04 06:46:22· email/helpdesk
Hi Addie,
Great news, your exchange for the VINCA - BANC - Top / L :: Bottom / L / Tie-side / Cheeky has been processed and a new Order Confirmation has been sent. Please note, the tracking number will follow in the next 1-2 business days.
I have also put through a request to refund the price difference for your exchange. A credit will automatically be applied to the original payment method within 10 business days and a notification email will be sent once complete.
Feel free to get in touch at any time should you require further assistance.
Kindest,
Nikka