Hi there,
I'm writing to inquire about my order #2362303NA. Has it been shipped yet? If so, could you please provide me with the tracking number?
We urgently need this item for a vacation in early next week. If it's not shipped soon, I'll have no choice but to request a full refund.
Thanks in advance for your prompt attention to this matter.
AGENT2026-06-16 13:26:49· email/helpdesk
Dear Young,
Thank you for reaching out.
I completely understand your concern, especially with your vacation coming up early next week, and wanting to know whether your order will arrive in time.
Upon checking, your order is currently being processed. Please note that our order processing timeframe is 1-2 business days, while shipping thereafter takes anywhere from 2-3 business days. Weekends, holidays, and customs clearance delays may not be included.
As your order was placed on Saturday, June 13, it remains within our standard 1–2 business day processing timeframe. While we're unable to guarantee a delivery date, please rest assured that our team is working to have your order processed and shipped as quickly as possible.
Once your order has been dispatched, you'll automatically receive a separate email containing your tracking information so you can follow its progress.
We appreciate your patience and understanding!
If you have any other questions regarding your order, please don’t hesitate to reach out. We’ll be happy to help. For follow-ups, kindly include all your questions in one email so we can assist you more efficiently.
Kindest,
Trish
AGENT2026-06-16 13:26:58· email/helpdeskINTERNAL
If no update by June 18, pls FF up. Thanks! x
#2362303NA
Part of OOS list:
ELLHUBBOTXS | ELLI - HUBE Shorts - XS
Extensiv also shows its OOS
However, stocks are currently available on Shopify
For clarification / TN FF up
Added to Request Sheet
Replies are sent through Open Doors, so they stay on the customer record.