4,798 tickets1-100

Re: A shipment from order #2343602NA has been delivered

Alexandra Adams · 17alexadams@gmail.com · Gorgias #228421099

closed
Opened
30 Jun 2026, 00:30
Closed
11 Jul 2026, 13:44
Assignee
Trish - Orders
or_oos (notice)ordersreturnsreturns_follow-uptrianglchasing-no-replychannel-email

No Open Doors contact is linked to this ticket.

  1. CUSTOMER2026-06-30 00:30:16· email/email
    Hi, Following up here as I've returned my bikini but you have not sent me the new bottoms!
  2. AGENT2026-07-01 11:21:12· email/helpdesk
    Hi Alex, Please note that the exchange was already processed ahead prior the return. Upon review, the new order has been delivered Monday, 6/01/2026 at 11:06 am. Please see tracking details: Courier: FedEx Tracking number: 527442887435 https://www.fedex.com/fedextrack/?trknbr=527442887435&trkqual=2461188000~527442887435~FX Should you have other concerns, feel free to email us back. Kindest, Dy xx
  3. CUSTOMER2026-07-07 20:35:36· email/email
    Hi Dy! It looks like I never received the order, would you mind resending? I only have the top so far, and I'm heading on vacation soon, so I'd appreciate your help!
  4. AGENT2026-07-11 12:39:18· email/helpdeskINTERNAL
    RT https://triangl.gorgias.com/app/ticket/229191684
  5. AGENT2026-07-11 13:10:29· email/helpdesk
    Dear Alex, Thank you for reaching out to us. I’m Trish from Triangl’s Orders Team, and I will be assisting you. I'm sorry for the confusion. We previously sent you two emails regarding the status of your exchange order #2368255NA, but we haven't received a response. It's possible these emails were filtered into your Spam or Junk folder, so we kindly recommend checking there as well. For your convenience, I've included a snapshot of those emails below. Please let us know how you'd like to proceed, and we'll be happy to assist you further. Kindest, Trish
  6. CUSTOMER2026-07-11 13:15:06· email/email
    Hi, thanks for doing that! Yes I was confused with the emails. Do you have the tie side in XS?
  7. AGENT2026-07-11 13:25:21· email/helpdesk
    Dear Alex, Thank you for getting back to us so quickly! I'm glad we were able to clear up the confusion with the emails. Unfortunately, the XS / Tie-side / Cheeky option is also currently out of stock with no confirmed ETA yet. At the moment, we can offer the following available options for your exchange: S / Gathered / Cheeky M / Tie-side / Cheekiest Please let us know which option you'd prefer, and we'll be happy to arrange your replacement. Kindest, Trish
  8. CUSTOMER2026-07-11 13:30:50· email/email
    How about the standard cheeky in xs?
  9. AGENT2026-07-11 13:44:46· email/helpdesk
    Dear Alex, Thanks for checking! Unfortunately, the XS / Standard / Cheeky option is also out of stock. At the moment, these are the closest available sizes/styles/coverage options, while the rest are too big: XS / Gathered / Cheeky S / Gathered / Cheeky M / Tie-side / Cheekiest We await your new pick! Kindest, Trish
  10. AGENT2026-07-14 14:09:20· email/helpdesk
    Dear Alex, I hope this message finds you well. We are reaching out as we did not hear from you the last time we sent an email. Please see the snapshot of our previous email below: We are looking forward to your response. Thanks! Kindest, Trish
  11. AGENT2026-07-18 13:17:27· email/helpdesk
    Dear Alexandra, Trish here again from the TRIANGL Orders Team. I'm not too sure if you've received our previous Emails, as we have not heard back for a few days now. We have a snapshot link of our previous Email below for your easy reference: https://prnt.sc/dv7TQZkdvD9O We await your reply! Kindest, Trish
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