CUSTOMER2026-06-04 11:28:20· chat/gorgias_chat
> What is your refund and exchange policy?
We’re happy to offer returns and exchanges within 14 days of receiving your order.
To be accepted, items need to be in their original condition with the returns tag and hygiene seal still attached. Please note, we can’t take back items that have been worn, washed, or altered.
If your return meets these conditions, you’ll receive a full refund for the item price (excluding original shipping fees and any duties/taxes).
✨ Ready to start? You can easily initiate your return through our Return Portal
Still have questions? I’m here to help!
> Yes
Sure! What else can I help you with?
> can I exchange just the bikini bottom for another size?
AI_AGENT2026-06-04 11:28:43· chat/api
Hi welcome to TRIANGL!
Thanks for your message! Let me connect you with one of our team members who can help you with this.
Please hold on for a moment while I transfer the chat.
You can also leave your email address to receive a reply if needed. The usual waiting time for a response here is about 1 minute.
AGENT2026-06-04 11:29:53· chat/helpdesk
Hi, I’m Lery, and I’ll be helping you from here. :)
AGENT2026-06-04 11:30:43· chat/helpdesk
Yes, you may exchange just the bottom for another size.
AGENT2026-06-04 11:32:33· chat/helpdesk
I just want to check if you're still online?
CUSTOMER2026-06-04 11:36:12· chat/gorgias_chat
hi, thanks for the answer
AGENT2026-06-04 11:36:48· chat/helpdesk
No worries. :) Is there anything else I can help you with?
AGENT2026-06-04 11:38:27· chat/helpdesk
Sorry, are you still there?
AGENT2026-06-04 11:41:04· chat/helpdesk
It seems I haven’t heard back from you, so I’ll close the chat for now. Thanks so much for reaching out — we’re always here if you need anything else. Wishing you a wonderful day! xx