Re: A shipment from order #2371068NA is on the way

Hi Returns Team, Mary reached out via IG. Forwarding for your assistance, please. Thank you x > Hi! I sent an email on Monday about a return because the website was giving me an error and I have not received a response, I know there’s a tight return window so I just wanted to make sure that I’m able to hear back as soon as possible

Additional concern: > OK when I put through the return, it said something about -$20 but that was referring to what I paid for shipping to get it here?

Hi Mary, You have been referred to us by our Customer Care Department, and we're happy to assist you. We sincerely apologize for the delay in our response and appreciate your patience. As a friendly reminder, please note that we do not provide prepaid return labels. The cost of returning item(s) to TRIANGL, whether for an exchange or a refund, is the customer's responsibility and is not covered or reimbursed by us. You will need to arrange the return shipment through your preferred postal service or courier. We recommend using your local postal service rather than commercial couriers such as FedEx or DHL, as it is generally the most cost-effective option. We also recommend choosing standard mail instead of express shipping and keeping your postage receipt for your records. Your return request has been approved. Please find your Return Authorization (RA) details and return instructions below. Once your return is received, a full refund will be issued, excluding the shipping fee and any applicable taxes or duties. ⸻ Items Approved for Refund: RICHI - BUTTER CROCHET STRIPE Short S ESTE - BUTTER CROCHET STRIPE TOP S Bottom S / Gathered / Cheeky (Send the shorts, full set and bag/pouch in their original plastic packaging.) Return Authorization (RA) Number: 26E2C62951338 ⸻ 1. Prepare Your Items Please ensure all items are in their original condition, including the RETURNS TAG, HYGIENE SEAL, and TRIANGL packaging. ⸻ 2. Include the Dispatch Note Complete and include the Dispatch Note with your return. This helps us identify your items upon receipt. ⸻ 3. Ship Your Return Send your items to the address below. All items must be received within 14 days of your RA being issued. ⸻ Return Address (for North & Central America, except Canada): United States TRIANGL RETURNS c/o Web To Door Corp 16593 E 14th St San Leandro, CA 94578 United States ⸻ Important Notes • Return Shipping: Return shipping costs are not covered by TRIANGL. Original shipping charges are non-refundable. • Shipping Method: We strongly recommend using a registered postal service (while avoiding express shipping) and keeping your tracking information. TRIANGL cannot be held responsible for items lost during transit. ⸻ Expedite Your Refund or Exchange To help us process your return more quickly, please email proof of postage once your return has been shipped. If you have any questions or need further assistance, feel free to contact us at any time. Warm regards, Denise xx

RF 2371068NA 26E2C62951338

Dear Mary, We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We'd be happy to update your request to an exchange instead. To proceed with your request, please confirm the Style Name + Top & Bottom Sizes + Bottom Shape (if applicable) you wish to exchange for at the same price as your original order, and we will confirm availability. Once we receive those details, we'll be happy to assist you with the next steps and let you know what options are available. Kindest, Geelah

Dear Mary, I'm sorry it took longer than expected to get back to you. Thank you for your patience and understanding. I sincerely apologize for any inconvenience the delay may have caused. We are eager to assist but unfortunately, the FREDY MULBERRY Size: XS you have selected is low in stock and may no longer be available once your items arrive back to our warehouse. To secure the stocks and the fastest way to ensure you receive the styles you need is to place a new order as soon as possible. In this way, you can also use a bundle discount. We would also like to offer a discount code so the shipping fee will be waived. However, it will not work together with the shorts bundle promotion. As an exception, we will just include the original shipping fee ($20) in your previously approved Refund request. Please let us know if this will work. Email us your new order number once you have chose to repurchase. Look forward to your confirmation. Kindest, Joanna

#2371068NA 26E2C62951338: IF cx repurchase, pls add note in data tracker to include SF. and update to RF & REP

Dear Mary, Thank you for getting back to us. We sincerely apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We're pleased to let you know that we've received your returned items, and your refund is now being processed. This includes the $20 shipping fee from your original order. Please allow 7 to 10 business days for the refund to be processed and reflected in your account. A credit will be automatically applied to your original payment method, and you’ll receive a notification email once the process is complete. If you need any further assistance, please don’t hesitate to reach out—we’re happy to help! Wishing you a wonderful day! Kindest, Reena

FP 2371068NA / 26E2C62951338 W/SF RF 7/14/2026 #2371068NA 26E2C62951338 MARY FERGUSON GATBUTBBOTS 1 UPS1Z3E68260366440932 347609 7/15/2026 7/14/2026 #2371068NA 26E2C62951338 MARY FERGUSON RICBUTBOTS 1 UPS1Z3E68260366440932 347610 7/15/2026 7/14/2026 #2371068NA 26E2C62951338 MARY FERGUSON ESTBUTTOPS 1 UPS1Z3E68260366440932 347611 7/15/2026