Re: Conversation with Josie Petrulis

We’re handing you over to our support team now. They’ll be with you shortly.

Hi, welcome to TRIANGL! Thanks for your message! Let me connect you with one of our team members who can help you with this. Please hold on for a moment while I transfer the chat. The usual waiting time for a response is about 1 minute.

Hi there! I’m Janis, and I’ll be helping you from here.

I am sorry to know that you are having a hard time placing an order. I’ll forward this to our Orders Team for further assistance. May I please have your email address?

Thank you. Your concern has been forwarded to our Orders Team, and you should hear back within today.

I understand your concern and rest assured that this has been escalated to our Orders Team. Alright, Josie. You are very much welcome!:) Would there be anything else that I can help you with for today?

Thank you for taking the time to chat. Please feel free to chat anytime should you need further assistance. Have a lovely day! xx

Hi Orders, Concern - Declined payment cx - Hi my payment method keeps getting declined and I’m confused why I tried using Apple Pay and typing in my card. I also tried on computer and my phone I’m having trouble completing my purchase Josie.petrulis@yahoo.com It’s a Visa card that I’m using and for some reason it’s not going through even though I have enough $$ in my account I tried a few different shipping addresses too And used the proper billing address Screenshot provided Thanks.

Dear Josie, Thank you for choosing Trian! We're sorry to hear you're having problems placing your order. Let's get this resolved for you. Before we start, please make sure you're on your computer. Some functions of our website may not work properly on mobile devices. To start, please clear your browser's cache and delete your cookies. Once this is done, please follow the steps below: (1) Go to http://www.triangl.com/ and choose your region. (2) Choose the item(s) you would like to purchase and ADD TO CART. (3) Select CHECKOUT then continue to the next step. (4) Enter your email, billing/shipping address and select Continue to proceed to the next step. NOTE: Please make sure that the billing and shipping address have the same country and matches the address registered on your credit/debit card or PayPal account. We can always have this updated after the order is created. (5) It should show you the total amount of the item(s) being purchased plus the shipping fee without any errors. (6) Click 'Ship To Me Now' (7) It should direct you to a PayPal page where you can choose to pay via credit/debit card or via PayPal. (8) If you choose to pay via a PayPal, make sure that your account is not limited. You may contact PayPal for support if you are not sure. We hope the steps above work. If not, please do not hesitate to reply to this email so we can assist you further. Kindest, Jesselle

Dear Josie, Thank you for choosing Triangl! We received your purchase 2 attempts, but it wasn’t successfully processed and no order was generated. If you’d like, we can send you a link to finalize your order. If your account was charged and a payment was taken, please send us a screenshot of the charge so we can investigate further. Otherwise, you may place a new order after 24 hours. When doing so, please avoid refreshing the page while the payment is being processed, allow the Checkout page to refresh on its own until an order number appears. Please let us know how you’d like to proceed. We’ll be happy to assist. Kindest, Jesselle

Hi Josie, Thank you for getting back to us. We have sent you the link to finalize your order. Please check your inbox and follow the instructions provided to complete the process. If you have other questions or concerns about your order, reach out to us anytime and we will gladly assist you. For follow-ups, please include all of your questions or concerns in one email so we can address them all efficiently. Kindest, Jesselle X