Re: Conversation with Milena gojnic

Hi welcome to TRIANGL! Could you please provide more details so I can assist you better?

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Hi there! I’m Janis, and I’ll be helping you from here.

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I will escalate this concern to our Returns Team to further assist you. May I have your email address, please?

Thank you. I have forwarded your concern to our Returns Team. Please expect a response from them within 24 - 48 hours. Kindly check your spam folder too as sometimes we end up there.

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Hi Returns, Concern - Bag concern cx - i received a black instead of a white bag with my order. 2342620NA milena_gojnic@yahoo.de Photo provided Thanks.

Hi Milena, You have been endorsed to us by our Customer Care Department and we are happy to assist you. We appreciate you for sending in your photos. Please accept our sincerest apologies for this mix-up. We would be happy to send out the correct item immediately. We have arranged for your new item (matching MALA - SALTE bag) to be shipped out straight away. A new order confirmation has been sent to the email used upon purchase, and the tracking number will follow within the next 1–2 business days. Regarding the incorrect item, there is no need to return it. Your RA number for the replacement is: 2342620NAEX Note: - Your items will be sent to the original shipping address provided upon purchase. If there's anything else at all, please do not hesitate to contact us anytime. Have a good one! Kindest, Denise xx

MIX UP - INCORRECT ITEM https://prnt.sc/lNsgt-NtkEL2 2342620NA / 2342620NAEX PROCESSED JUNE 4, 2026 / NEW ORDER 2353178NA SM Approved - Send correct bag color

Hi, RT! For your assistance, please. Thank you! x Cx claims she was sent a black matching bag again.

#2353178NA

Hi Milena, Your concern has been forwarded to us! We apologize for the delay in getting back to you and appreciate your patience. Your concerns are important to us, and I regret any inconvenience caused by the wait. We followed up directly with our production team to double-check the bag color for your order, and they've confirmed that the bag is meant to be black. So while we totally understand the mix-up given how the website displayed it, both the original and replacement bags you received are actually correct! We've also gone ahead and updated the website listing so the color is shown accurately going forward, which we really appreciate you helping us catch. We're sorry for the runaround on this one, and we hope the bikini and bag are everything you hoped for. If you have any other questions at all, just reply here and we'll be happy to help. Thanks again for bearing with us! Kindest, Nikka

2353178NA SM adv - Boey confirmed that for production, it should be black, so the cx have received the correct bag colour. The website have been updated as well. Please inform the customer of this.

Hi Milena, We understand where you're coming from, and please know that we hear you completely. You're absolutely right — when you place an order, you should receive exactly what was shown to you, and we understand how frustrating it must have been to receive something different, regardless of the circumstances on our end. We're truly sorry for that experience. We'd love to make this right for you! We're happy to send over a white bag as a replacement, so you receive the item you originally fell in love with. Please let us know if that works for you and if we should send it to the same shipping address. Looking forward to your response! Kindest, Nikka

2353178NA (from MIX-UP EX - bag replacement) SM Approved to send bag replacement White bag from LUSAIL bikini style

Dear Milena, Thank you for confirming! I have filed a request to have your white bag shipped out straight away. A new order confirmation has been sent to the email used upon purchase and the tracking number will follow in the next 1-2 business days. In regards to your current bag, no need to send this back. Your RA number for the replacement is: 2342620NAEX2 If we can be of any additional help, please do not hesitate to reach out to us—we're always happy to help! Kindest, Nikka

MIX-UP EX: 2353178NA / 2342620NAEX2 PROCESSED: 6/25/2026 NEW ORDER: 2373787NA